Corporate Communications Analyst Specialist

FIS Global•Atlanta, GA

About The Position

About FIS: Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the role: This role works on small to large, complex projects that require increased skills in multiple communication principles and technologies. The role works on one or more projects as a team member or occasionally as a project lead. About the team: The Client Communications Team’s mission is to foster clear, effective, and impactful communication within our organization, with our clients, and maintain a steadfast focus on the client’s experience.

Requirements

Bachelor’s degree in communications or the equivalent combination of education, training, or work experience.
Typically requires three or more years of experience in a communications-related field, e.g., advertising, public relations, marketing, communications, incident communications; or equivalent combination of education and experience.
Proficiency in communication practices and techniques
Knowledge of the production requirements for printed material
Knowledge of project management methods and techniques
Proficiency in managing media representatives
Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors
Excellent problem solving and time management skills managing multiple deadlines
Proficiency to operate independently

Responsibilities

Draft and send client-facing communications during technology or service incidents from initial alert through resolution, ensuring accuracy, alignment to SLAs and use of approved playbooks and templates.
Join major incident bridges, synthesize technical updates into clear non-technical language, and coordinate with the Incident Commander, Technology, Client Support and Account Management teams.
Escalate material client impact or reputational risk to senior communications and leadership and provide concise situation summaries and talking points for internal leaders and client-facing teams.
Participate in an on-call rotation (including evenings, overnights, weekends and holidays), documenting key details, contributing to post-incident reviews, and providing clear handoffs to other on-call colleagues.
Track and report on communication timeliness, volume, engagement and key incident themes, recommending improvements to templates, workflows and cadences based on incident learnings and client feedback.
Writes copy for the publication of various materials, e.g., news releases, management briefs, critical issue bulletins, articles, speeches, slide presentation scripts, marketing brochures, documentation, newsletters, personnel policies/procedures, personnel/management manual updates) as necessary.
Determines need for and content of graphics to explain and enhance written materials and edits materials for content, grammar, format, etc.
Gains approval on materials from appropriate personnel, reviews final copy of materials to ensure correctness and readiness for production and arranges for production, duplication and distribution of materials.
Meets with internal and external customers requesting publication to gather information, e.g., purpose/message of materials, method of communications and tone/image of materials and make recommendations on the organization, style, etc. of materials.
Performs communications-related support activities. Assists in developing objectives, standards, procedures, etc. for various publications and events, e.g., brochures and newsletters.
Maintains history file of company publications, product releases, etc. Provides general information to employees and/or outside organizations regarding the company, policies and communications-related activities and events.