Corporate Care Agent - Customer Service

LikeWize • Dallas, TX

412d

About The Position

The Corporate Care Agent - Customer Service role at Likewize involves assisting customers with insurance program details, troubleshooting claims issues, and managing tickets to ensure a high-quality customer care experience. This position is based at the global headquarters in Southlake, Texas, and requires effective communication and problem-solving skills to deliver exceptional service.

Requirements

• Able to utilize various online tools consecutively.
• Typing skills of 35 plus words per minute.
• Ability to identify, analyze, diagnose, and resolve issues.
• Strong technical/troubleshooting ability.
• Demonstrates strong verbal, written, and listening skills.
• Exhibits a strong work ethic and actively works towards excellence.
• Must meet quality, productivity, and attendance metrics.
• High level of experience with Tablet/Smartphone Apps and Web-based Applications (a plus).
• 2+ years of customer service/help desk experience required.

Nice To Haves

• 2+ years of technical support for web, tablet, and/or mobile applications (preferred).
• Detail-oriented.

Responsibilities

• Assist customers by explaining insurance program details.
• Troubleshoot issues during the claims process.
• Manage assigned tickets and work with internal departments to expedite resolution.
• Demonstrate high-level communication skills and professionalism.
• Provide information on client inquiries using resource materials.
• Utilize knowledge-based systems to deliver information or solutions to customers.
• Apply understanding of information systems products and services to assist customers on insurance claim matters.
• Recognize, research, isolate, and resolve issues during the claims process.
• Escalate claim issues to supporting internal teams as necessary.
• Use courtesy, tact, and discretion in all communications with customers.
• Report, track, and escalate issues through appropriate channels in a timely manner.
• Perform other duties as assigned.

Benefits

• Competitive compensation
• Market-leading benefits
• Onsite amenities including gym and cafeteria
• Covered parking
• Spacious break areas
• Raffles/games

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed