Corporate Banking Administration Manager - Puerto Rico

Banesco USA • PR

113d

About The Position

Banesco USA is seeking a Corporate Banking Administration Manager - Puerto Rico for our Corporate Banking Department at our Puerto Rico location. The role involves leading and managing administrators and associates in their daily management of corporate banking portfolios, ensuring adequate coverage, and assisting in resolving issues with uncollected and overdrawn accounts. The manager will oversee the loan portfolio, serve as a point of escalation for customer issues, and ensure compliance with bank policy and regulatory guidelines. The position also includes supporting the corporate banking team in achieving strong customer relationships and completing assigned training programs.

Requirements

• Bachelor’s degree in Business Administration preferred or equivalent experience.
• Five (5) to seven (7) years of experience in Corporate Banking or Branches management of a team.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.).
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong customer service skills, ensuring satisfaction of both internal and external customers.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Ability to work in a team environment, ensuring compliance with department procedures.
• Knowledge of related State and Federal banking compliance regulations and operational policies.
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures.

Responsibilities

• Lead and manage administrators and associates in their daily management of corporate banking portfolios.
• Manage the workload of administrators and associates to ensure adequate coverage.
• Assist administrators and associates in resolving issues with uncollected and overdrawn accounts for Relationship Managers' customers.
• Oversee the loan portfolio to ensure minimum past dues.
• Serve as a point of escalation for customer issues, collaborating with other departments to resolve problems effectively.
• Assist administrators and associates with uploading loan packages to the nCino platform.
• Ensure all accounts are opened according to bank policy and regulatory guidelines.
• Oversee all aspects of clients’ depository accounts, including but not limited to opening, closing, and superseding accounts; managing stop payments, exceptions, adjustments, and reversals; and handling account analysis and large items.
• Assist customers with account inquiries related to wire transfers, advances, stop payments, loan payments, internal transfers, and new accounts.
• Work in conjunction with the BSA Liaison on all BSA matters, including high-risk accounts, ECS exceptions, RFIs, and Know Your Customer (KYC) forms.
• Support the corporate banking team in achieving strong customer relationships.
• Assist management with other assigned duties and projects.
• Complete the assigned annual training program.
• Perform other functions and/or duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree