Corporal - Dollywood Parks & Resorts - Full Time Year Round

All Career•Pigeon Forge, TN

3d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Corporal who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Corporal checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The overall mission of this position is to protect people and property, assume responsibility when Shift Sergeant is not available, maintain a peaceful, fun-filled and safe atmosphere, and enforce Security procedures at Dollywood while Creating Memories Worth Repeating for our guests. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Certifiable by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments’ TCA 62-35-116, TCA 62-35-17)
Must be at least twenty-one (21) years of age
Driver's license and acceptable driving record required
Candidates from outside the Security Department must have a minimum of two years of experience in law enforcement or supervision
First Aid and C.P.R. required or ability to obtain a certification
Must have good verbal and written communication skills
Must be able to pass company required drug testing
Must be willing and able to pass First Responder Course and apply material when needed on park
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Write legibly
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Perform vehicle and foot patrols for the protection of persons and property and respond to emergencies on Dollywood property
Able to deal with others who are angry without getting angry themselves
Able to operate/drive a company vehicle with valid TN driver’s license and insurance
Able to lift and carry up to 150 lbs

Nice To Haves

Preference given to applicants with prior Law enforcement or Security related experience

Responsibilities

Assist in the transport of monies
Assist the Safety/First Aid Department as assigned
Assist with fire and flood prevention
Be generally friendly and caring
Be responsible for Animal Control Services for the shift
Control and direct on park traffic
Control park access at Host and service entrances
Assist with crowd control on company property based on business need, attendance volume and special events
Ensure Fire Suppression Equipment is operable in their areas
Help Guests and Hosts with vehicle problems
Assist lost Guests and separated parties
Issue tickets for illegally parked Host vehicles
Monitor Park alarm system
Patrol buildings, Guest lot and Host parking lot to ensure areas are secure during shift
Provide Dignitary Protection Services for Celebrities
Respond to shoplifting, burglary and theft reports, participating in investigations as outlined in position procedures
Respond to concerns related to Guest and Host conduct on company property utilizing proper deescalation methods
Take possession of lost property and returning same to Lost & Found
Assume the Shift Sergeant’s duties when the Sergeant is absent to include:
Create Shift assignments and approve breaks
Keep officers on his/her shift informed of all pertinent information during shift
Share appreciation for jobs well done
Ensure that all applicable security procedures are followed during his/her shift
Lend personal assistance to officers in difficult situations when aware of need for additional assistance
Ensure that all required paperwork, reports and logs on his/her shift are complete and accurate
Email Daily Shift Reports to management
Management reserves the right to add to or change the duties of this position.