Corp Support Intern

Copart•Dallas, TX

57d

About The Position

The Corp Support Intern is responsible for implementing operational Installation, Services, Changes at the Campus, Offices and remote Copart yards. These changes include, but are not limited to operational growth, Windows imaging, Android and IOS imaging, decommission, inventory tracking and hardware deployment. This position also shares in the responsibilities of the day-to-day support for all Copart corporate support.

Requirements

Must be self-motivated, able to work independently and possess/demonstrate good judgment in stressful situations.
Familiar with ticket-based support
Individual must have excellent attention to detail and organizational skills.
Familiar with network and PC equipment: physical installations i.e. set up of PCs, printers, and mobile devices.
Individual must be able to work with Microsoft Word, Microsoft Excel and to complete basic tasks.
Must possess excellent communication and customer services skills in order to work with vendors and Copart employees.
Individual must be able to lift 50 pound items repeatedly
Must have an understanding of Windows systems.
May require an associate degree or its equivalent and at least 5 years' experience in the field or in related area

Nice To Haves

Possess excellent project management skills.
Possess a high degree of understanding and knowledge of PC systems (Windows), Office applications and basic networking.

Responsibilities

Imaging Windows Systems
Imaging Android and IOS mobile devices
Track, update and resolve tickets in the Helpdesk Ticketing system.
Document and update all equipment, printers, PC, UPS.
Manage inventory and documentation for all equipment in the Campus and the Field.
Install and support all IT devices used at the Campus, offices and Yard and includes: PC's, Mobility devices and Infrastructure components.
Provide assistance on IT projects as directed, including but not limited to research, configuration, and deployment.
Coordinate operational yard and Campus changes, adds, moves, integrations, to meet business needs.
Create and compile documents to update projects in Copart's SharePoint site.
Coordinate with Copart's desktop support teams on purchasing, configuring and shipping all PC equipment to the project yard or corporate sites.
Procure and configure all network and desktop equipment for the yards and campus.
Coordinate with the yards site contact on the arrival of the IT equipment and Copart team to site.
Review inventory of the IT equipment with the site contact at the project yard or site.
Assist with the installation of the network and PC equipment any projects at the yards, Campus or remote sites.
Conduct tests on all PC equipment, ET2000, PCs, printer overrides to verify connectivity to the network.
Finalize all the job scope tasks before project yard or site's opening day
Deploy CAT trailer equipment as directed by Copart IT & Operations Department.