Core Quality Manager - Propulsion HVAC & Engine Systems
About The Position
Lead the following tasks for NA: Track “Status to Target” for PHES Issue Management KPI. Escalate Top issues to ensure Timely Problem Resolution Track “Status to Target” for PHES 3MIS Warranty KPI. Monitor & collaboratively address 3MIS & 12MIS upticks Monitor PHES 1MIS Field Early Warranty & Customer Surveys for New Emerging Issues Assist PHES Engineering & other stakeholders in Issue Identification & Resolution by providing required warranty claim & all pertinent quality information Regularly monitor SIRIUS for issues assigned to HEPQ, be an active participant of the Decision Making Group & collaborate with stakeholders to document solutions Responsible for Issue Management. Escalate & seek help to stay within target Ensure all Critical Issues & CCD/CN derivative Lessons Learned are captured Engage with PQMs on PSK Project Deliverables at critical Project milestones Collaborate, prepare & present following HEPQ Scorecards to PHES leaders Global & Regional (includes Overall, Design, Aging, SQ) Key Asset Engine Based (for each Region) Total Warranty Spend Identify & discuss Regional Top PHES issues at the escalation meeting Conduct regular Issue Resolution touchpoints with stakeholders Immediate Deliverables: Lead the following tasks for NA: Facilitate immediate disposition of uncontained Serial Life & Product Development issues Work with PHES Engineering & facilitate quick resolution of PHES Design issues Actively participate in Warranty Improvement Initiatives & report-outs
Requirements
- Bachelor’s Degree in Engineering or related field
- Minimum of 8 years experience in Automotive Product Development or Quality
- Demonstrated knowledge of Quality Tools & Processes (Root Cause Analysis)
- Proficient in SharePoint, PowerBI, Excel (Advanced), PowerPoint & Problem Solving
- Excellent written & verbal communication skills.
- Professional & positive attitude.
- Able to work under pressure, stay organized & meet deadlines
Nice To Haves
- Demonstrated Six Sigma certification
- Minimum of 10 years Automotive experience in Product Development or Quality
- “Hands-On” experience in GIMS, Quantic, PowerBI, Palantir, Auros etc.
- System / Component knowledge of PHES (HVAC, Fuel, Exhaust, Cooling, Intake)
Responsibilities
- Track “Status to Target” for PHES Issue Management KPI.
- Escalate Top issues to ensure Timely Problem Resolution
- Track “Status to Target” for PHES 3MIS Warranty KPI.
- Monitor & collaboratively address 3MIS & 12MIS upticks
- Monitor PHES 1MIS Field Early Warranty & Customer Surveys for New Emerging Issues
- Assist PHES Engineering & other stakeholders in Issue Identification & Resolution by providing required warranty claim & all pertinent quality information
- Regularly monitor SIRIUS for issues assigned to HEPQ, be an active participant of the Decision Making Group & collaborate with stakeholders to document solutions
- Responsible for Issue Management.
- Escalate & seek help to stay within target
- Ensure all Critical Issues & CCD/CN derivative Lessons Learned are captured
- Engage with PQMs on PSK Project Deliverables at critical Project milestones
- Collaborate, prepare & present following HEPQ Scorecards to PHES leaders
- Global & Regional (includes Overall, Design, Aging, SQ)
- Key Asset Engine Based (for each Region)
- Total Warranty Spend
- Identify & discuss Regional Top PHES issues at the escalation meeting
- Conduct regular Issue Resolution touchpoints with stakeholders
- Facilitate immediate disposition of uncontained Serial Life & Product Development issues
- Work with PHES Engineering & facilitate quick resolution of PHES Design issues
- Actively participate in Warranty Improvement Initiatives & report-outs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
