CORE Program Supervisor

Sustainable Wellness Solutions•Sacramento, CA

10d•$25 - $31•Hybrid

About The Position

The CORE Wellness Supervisor leads day-to-day peer wellness operations across assigned Community Wellness Center sites. This role ensures service delivery quality, documentation compliance, staff performance, and contract-aligned outcomes. The Supervisor sets the tone for accountability, professionalism, and recovery-oriented practice.

Requirements

Peer Certification
Lived experience aligned with peer support values (preferred) and demonstrated commitment to recovery-oriented practice.
Minimum 2 years leadership experience and at least 1 year direct supervisory experience (staff and/or volunteers).
Minimum 2 years direct service experience in behavioral health, peer support, outreach, or related human services.
Strong conflict resolution skills and ability to coach performance in real time.
Ability to analyze operational data and translate it into clear expectations and action plans.
Proficiency with email, Microsoft Office, and ability to use EHR/data systems reliably.
Valid California driver license and proof of auto insurance.
Successful completion of DOJ background check.

Nice To Haves

Experience leading peer-certified teams in a Medi-Cal or county-funded program environment.
Training in crisis de-escalation, Motivational Interviewing, and group facilitation.

Responsibilities

Provide daily operational oversight of CORE peer service delivery across assigned sites.
Supervise Peer Wellness Mentors, including scheduling, coverage planning, coaching, and performance management.
Run daily huddles and ensure staff are prepared for program operations, groups, and engagement activities.
Monitor documentation quality and timeliness in the EHR and any required systems; correct issues immediately and escalate persistent problems.
Monitor service delivery metrics and unit expectations; review dashboards weekly and implement corrective action plans to address gaps.
Ensure 90-day outreach and 180-day discharge workflows are implemented consistently and documented in the EHR.
Support hiring, onboarding, training, and competency development of peer staff, including tracking peer certification timelines (90 days).
Coordinate with TPCP site leadership and support departments through CORE leadership as needed to maintain operations.
Respond to incidents and safety issues; ensure incident reports are completed accurately and on time.
Provide direct peer services as needed to maintain coverage and support participant needs.
Maintain strong working relationships with community partners and represent the program professionally.
Other duties as assigned.