Core Operations

Doss • San Francisco, CA

2d • Onsite

About The Position

At DOSS we’re building an AI-native ERP and Operations Cloud to unlock the next generation of enterprise applications. Our team re-wrote 50 years of legacy software to drive a step-function improvement in how supply chain, operations, and finance organizations execute. We need more people to help us build and sell. Core Operations (CoreOps) is a cohort-based career accelerator program at DOSS which functions as a “talent factory” to enable recent grads to rapidly grow towards owning customer relationships, solution architecture, and business-line P&L. Over the course of 24 months you will: Learn our business Learn our industry and the industries of our customers Learn how to operate Rapidly grow in your career and get jettisoned into senior roles in Marketing, Sales, Operations, Product Core Ops Accelerator is a fast-paced “future-CEO factory” where ambitious generalists who want to build and sell can come to sharpen themselves with other A+ players. CoreOps is a fixed length program. Cohorts of new hires begin together during a 4-wk intensive onboarding program (“PRIME”) onsite at DOSS, meaning start dates are grouped together every few weeks. After PRIME, CoreOps team embeds as PMOs, focused on the delivery of our customer implementations. After approximately 6 months the first review is performed and members of the cohort either are promoted upward, laterally, or not eligible until the next review again in 6 months. After 24 months total the program ends and team members are assigned a permanent home either in Sales, Solutions, PMO, Product, etc. During PRIME we are providing the tools and baseline foundations for success in Core Ops. Week 1 Learn about our industry, its history, and the technology (ERP, Operations Cloud) Learn about our customers, their industries, their problems Learn about our product, our technology, and how we are different Learn about company: values, operating principles, career/performance management Learn about PMO: our pillar for implementing DOSS Operations Cloud for customers Process → how do we tactically execute this? Product → how does the product work to accomplish this? Week 2 Classroom style tutorials taught by PMO team Shadowing active installs with a PMO Lead / IC Week 3-4 Live Eval on active customer work under PMO ICs (other CoreOps members) Leading customer calls for discovery Data modeling Data cleaning Debugging and triaging customer support requests Business process modeling, design, and implementation Integration scoping and documentation Live triage of customer errors Closeout PRIME ends with a few key activities: A ranked performance management review (DIPS) which sets the baseline going into future reviews throughout the program CoreOps team members are then selected into teams under Leads and assigned to active projects by Portfolio Mgrs A big party at the office led by the DOSS senior leadership team. Leading up to the first phase of reviews, members of CoreOps are bought Delivery of E2E customer installs Pair up with PRIME cohort shadowing and Live Eval Define areas of interest as exit opportunities (Sales, Solutions, PMO, Product) → 1:1 time with those team members Approximately every 6 months after program start, the team runs a lightweight qualitative and quantitative review process (DIPS) with CoreOps cohorts where team members are scored, ranked, and identified for promotion, compensation increases, and exits. For the remaining 18 months, the cohort will continue their day-to-day and bi-annual DIPS reviews continuing along the PMO track (targeting promotion to Lead after 12 months), transition to lateral team, or exit the company in search of what’s next! Our first cohort saw anywhere from between 35%-85% increases in their compensation with the average being >50%. This means if you enter making $140,000, you’ll leave the program earning around $220,000 less than 2 years later.

Requirements

• Exceptionally Good Judgement. In other words: you’re right, a lot. We find that high-performers make very few mistakes.
• High-Intensity. You have experience in high-pressure roles within finance, consulting, or startup environments. These are your real preferences, not your stated preferences.
• Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast.
• Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization.
• Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together.

Nice To Haves

• Formal education in hard sciences, engineering, physics, or a related field.
• Experience with large-scale software implementation, technical program management, or hardware engineering program management.

Responsibilities

• Deliver results on mission-critical initiatives. Design, prioritize, and drive the execution of high-priority, high-scope projects, ensuring measurable outcomes that align with the company’s objectives.
• Navigate our organization and our customers organizations. Align leadership and ICs to make decisions and deliver results.
• Build processes that drive rigor. Go in, fix something, and put in a process to make sure it stays fixed.
• Obsess over talent, find it, recruit it, develop it, organize it, mobilize it. CoreOps is about systematically increasing the output of the organization by making our people and systems better.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees