Insomniac - Core LA 2026 Seasonal Ground Control / Headliner Experience Festival Team Member
About The Position
WHO ARE YOU? Do you enjoy dance music? Do you excel at providing exceptional customer service? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of helping others. Is this you? Read on… WHO ARE WE? Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac’s events have taken place in 13 countries across five continents. The company’s premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993. THE ROLE Insomniac is looking for a Ground Control and Headliner Experience Team Member to provide an exceptional experience to headliners. This position will report to Ground Control and Headliner Experience Managers.
Requirements
- Customer service-related work experience is preferred
- Experience using radios and ability to work under pressure in stressful environments is required
- Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
- Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant.
- Must be able to stand on your feet for up to four hours at a time and walk long distances
- Must be able to lift up to 20lbs
- Must be able to walk up/down stairs
- Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.
Responsibilities
- Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose
- Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones at correct times with assigned group mates
- Learn how to operate a two-way radio and perform emergency medical calls
- Listen attentively to the radio and respond immediately to specific calls and requests
- Assist distressed individuals when they are in need of a helping hand
- Memorize information provided by the event website, festival guide and staff guide to share with attendees
- Understand evacuation procedures and locate safe refuge locations prior to the opening of each show
- Provide support at entrance areas using megaphones to assist Headliners with directional support
Benefits
- Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
- Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
- We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
- Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
- And of course, access to free live events through our exclusive employee ticketing program.
- There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
