CORE Coordinator - Owings Mills, MD

UnitedHealth Group•Owings Mills, MD

2d•$14 - $28

About The Position

Explore opportunities with Shared Services, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the CORE Coordinator, you will support administrative and operational activities in the home health referral process to ensure complete, timely, and accurate referrals are processed and transitioned to the agency for evaluation and care.

Requirements

Proficiency with Microsoft Office and referral systems like Forcura, e-portals, and Homecare Homebase
Knowledge of admission criteria and general agency services
Proven exceptional organizational, time management, communication, and telephone skills
Proven excellent customer service skills
Proven solid organizational and multitasking abilities

Nice To Haves

Associate's degree
Familiarity with healthcare referral processes

Responsibilities

Receives and reviews referrals and ensures timely and accurate responses
Ensures referrals include all required elements
Identifies any missing criteria requiring follow-up and communicates with appropriate team members for completion
Provides administrative support to CORE team by triaging incoming calls and entering referrals into the operating system
Communicates accurate referral information within CORE and to business development and clinical/operational teams
Actively uses systems supporting referral processes, including Forcura, e-portals, and Homecare Homebase
Serves as a liaison between operations and business development
Understands and supports admission criteria, both clinical and socio-economic, to facilitate timely decision-making and admissions
Provides general information about agency services to patients, their families, and referral sources, including timelines for patients requiring authorization for services
Ensures non-admits are labeled timely, thoroughly, and accurately
Travel may be required