Core Banking Support Analyst

Lake Michigan Credit Union-posted about 2 months ago

Full-time • Mid Level

Hybrid • Grand Rapids, MI

1,001-5,000 employees

Credit Intermediation and Related Activities

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LMCU is looking for a Core Banking Support Analyst to actively participate in analysis, development, troubleshooting and implementation and ongoing support of organizational projects, systems, and initiatives for our core banking system, Symitar. This role requires innovation and creativity with adherence to structured systems and processes. This position will require working collaboratively across departments.

Serve as a system administrator for the Symitar system that is the backbone for all teller transactions, online banking, mobile banking, bill pay, debit and credit card transactions.
Monitor, troubleshoot and escalate tickets as required to resolution.
Monitor and maintain the Symitar system hardware, working closely with third party vendors to resolve issues.
Plan, test, and implement AIX & Symitar updates and patches. Communicate and work alongside third-party vendors to find timely resolutions to critical issues.
Derive and document technical procedures.
In a 24/7/365 uptime environment, participate in a rotating on-call shift to respond promptly to issues after-hours.
Responsible for investigating and correcting issues in real-time and providing problem resolution end-to-end.
Maintain and troubleshoot supplementary products utilized for the automation of LMCU's 24/7 needs, including SMA Solutions OpCon & Helpsystems Automate.
Utilize basic scripting concepts to plan, test and implement new automated jobs for processing reports, moving files/data to and from 3rd party software vendors, etc.
Work with other IS teams to introduce these technologies in order to improve daily processes and implement new solutions.
Work as the Symitar system subject matter expert alongside other Information Systems teams and credit union business units to implement new software and services.
Research and develop processes that seamlessly introduce new software and services to existing credit union solutions.

Three or more years of professional IT experience, including experience working with Symitar or another core banking system.
Willingness to dive in and learn new technologies.
Familiarity with SSH, FTP, and RDP.
Unix experience.

weekly pay and retirement savings options.
comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

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