CORE Agent

Four Seasons Hotels and Resorts • Austin, TX

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About The Position

Four Seasons Hotel Austin is seeking a CORE Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. The CORE Agent is a key player within our Reservations department assisting to field all incoming calls to the appropriate department within the hotel as well as selling the resort and providing information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation. The CORE Agent will be responsible for providing top notch customer service over the phone, monitoring systems and communication channels, and helping the team prepare for guest arrivals.

Requirements

• Knowledge of Opera preferred
• One to two years’ experience working in hospitality industry or customer service preferred
• Strong communication skills
• Work authorization in the United States

Benefits

• COMPLIMENTARY FREE Medical, Dental and Vision Insurance after 30 days!!!
• Room night stays at Four Seasons Worldwide
• Employee meals prepared by the Four Seasons Culinary Team
• Dry cleaning and alteration of employee uniforms
• Parking in Downtown Austin during work shifts
• DISCOUNTED Discounted public transportation options
• Four Seasons beds and bedding
• Gold’s Gym membership
• Vacation, Sick, Twelve (12) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth opportunities within Four Seasons

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees