CORE Agent

Four Seasons•Austin, TX

22h•Onsite

About The Position

Four Seasons Hotel Austin is seeking a CORE Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. The CORE Agent is a key player within our Reservations department assisting to field all incoming calls to the appropriate department within the hotel as well as selling the resort and providing information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation. The CORE Agent will be responsible for providing top notch customer service over the phone, monitoring systems and communication channels, and helping the team prepare for guest arrivals.

Requirements

Knowledge of Opera preferred
One to two years’ experience working in hospitality industry or customer service preferred
Strong communication skills
Work authorization in the United States

Responsibilities

field all incoming calls to the appropriate department within the hotel
selling the resort and providing information to prospective guests
capture sales from the incoming calls and coordinate details of each reservation
providing top notch customer service over the phone
monitoring systems and communication channels
helping the team prepare for guest arrivals