Core Agent
About The Position
Core Agent is responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. •Ensure our guests are well looked after from the start •Ensure that all communication channels operate flawlessly, including the hotel’s phone and paging system •Provide general information about the hotel and assist callers as well as respond to emergencies by connecting to the appropriate individuals by phone or radio •Act as the friendly and courteous voice of Room Service and Housekeeping Team •Act as an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists •Make recommendations to accommodate guests’ preferences and dietary restrictions •Oversee the entire sequence of service ensuring guest accommodations, calls and food and beverage orders and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
Requirements
- An affinity for guest service
- Experienced customer service professional
- Excellent phone skills
- Ability to multitask
- Ability to problem solve
- Passion for service and hospitality
- Willing team player
- Comfortable with computer systems
- Comfortable with communicating over the telephone
- Excellent personal presentation and interpersonal skills
- Pleasant voice
- Positive attitude
- Fluency in reading, writing, and spoken English
- Ability to assume responsibility of the department in absence of a manager
- Solid food and beverage knowledge
- Flexible schedule and the ability to work all shifts, weekends and holidays
Responsibilities
- Selling the hotel and providing information to prospective guests
- Capturing sales from incoming calls
- Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
- Ensure guests are well looked after from the start
- Ensure that all communication channels operate flawlessly, including the hotel’s phone and paging system
- Provide general information about the hotel and assist callers as well as respond to emergencies by connecting to the appropriate individuals by phone or radio
- Act as the friendly and courteous voice of Room Service and Housekeeping Team
- Act as an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists
- Make recommendations to accommodate guests’ preferences and dietary restrictions
- Oversee the entire sequence of service ensuring guest accommodations, calls and food and beverage orders and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
Benefits
- Be part of a cohesive team with opportunities to build a successful career with global potential
- Have access to a robust benefit plan
- Have the opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
