Core Account Representative

Integrity Express Logistics•El Paso, TX

About The Position

The Core Account Representative- International is responsible for managing the day to day operations of the designated Core Account. The Core Accounts Representative is expected to ensure all loads are accepted, built, scheduled and delivered within the appropriate timeframe. This position reports to the Core Accounts Manager.

Requirements

High School Diploma or GED.
Proficient in Microsoft office operating systems.
Excellent attention to detail.
Excellent communication skills- both written and oral.
Available to work some nights and weekends if needed.
Ability to work in a fast-paced, collaborative environment.
Exceptional problem solving skills and ability to pivot direction when needed.
Fluent and proficient in Spanish and English, verbal and written.

Nice To Haves

2 plus years of Logistics Operations experience.

Responsibilities

Accept all loads tendered by customers.
Notify your Team Lead or Manager if unable to accept a load.
Respond to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
Communicate with carriers, by telephone, email, or online.
Receive, review and enter shipment information into TMS and customer reports to ensure shipment and other information from customers are accurately processed.
Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with carriers through open and interactive communication.
Meet team sales targets goals.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Keep records of customer interactions, transactions, comments, and complaints.
Stay on top of emails in inbox, responding within timeframes set forth in SOP.
Help track 4kites/Macropoint for core accounts.