Copy of Customer Service Representative

Sipcam Agro Solutions LLC • Waynesboro, MS

94d

About The Position

Sipcam Agro Solutions is seeking a Customer Service Representative. This role will report to the Customer Service Manager and is responsible for supporting sales and operations to ensure that the production plan is achieved while running safe, compliant operations and producing quality products. This position will be located at the Waynesboro, MS, Facility.

Requirements

• High School Diploma or equivalent.
• Excellent communication, interpersonal, verbal and written skills.
• Exceptional organization, documentation skills, and attention to detail.
• Database management skills with proficiency in Microsoft Office Software suite (Outlook, Word, Excel, PowerPoint) and related software.
• Ability to effectively communicate with co-workers and customers in a pleasant, professional, and customer-focused manner.
• Positive, team-oriented attitude with a strong work ethic.
• Must be comfortable switching between tasks with no loss in efficiency and effectiveness.
• Must be able to multitask and work effectively in a fast-paced work environment.
• Ability to prioritize work based on service demands and adapt priorities as demands change.
• Comfortable speaking with clients on phone with proper and professional phone etiquette.
• Recognize opportunities beyond requested needs.
• Self-starter with the ability to work both independently and proactively to complete daily tasks and project assignments.

Responsibilities

• Open and accurately maintain customer accounts by recording and updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution.
• Process accurate order entry.
• Maintain customer service targets.
• Establish and maintain customer relationships with key assigned accounts.
• Ensure accuracy of order entry.
• Monitor order patterns, inventory levels, demand trends, and product schedules with a strong emphasis on attention to detail.
• Demonstrate an elevated level of account ownership.
• Collaborate with sales representatives to ensure customer service and requirements are clearly understood and effectively executed in alignment with client expectations.
• Monitor day to day open/back-order reports of each account within a portfolio.
• Work to understand product schedule for Liquid and Powder manufacturing sites.
• Support production scheduling.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 11-50 employees