Copy Center Administrative Technician

Charlottesville City Schools•Charlottesville, VA

2d•Onsite

About The Position

The Copy Center Administrative Technician is responsible for providing a wide variety of reprographic and printing services for all CCS schools. The Technician must have excellent attention to detail coupled with good communication, planning, and time management skills. The position must be able to adapt and learn various desktop programs, web-based applications, and copier equipment, and also demonstrate an aptitude for troubleshooting to resolve process issues.

Requirements

Ability to perform technical tasks with a potential need to upgrade skills; operation of standard and specialized office equipment including utilizing pertinent software applications; preparation and maintenance of accurate records; planning and managing projects; read technical information; compose a variety of documents; analyze situations to define issues and draw conclusions; satisfactorily perform general office and organizational tasks, including business telephone etiquette, concepts of grammar and punctuation and any required accounting/bookkeeping skills; ability to schedule a number of activities; gather, collate and/or classify data; flexibility to work with a wide variety of circumstances; work with a diversity of individuals and/or groups; work with data of varied types and/or purposes; problem solving to analyze issues and create action plans; independent interpretation of guidelines; adaptation to changing work priorities; communication with diverse groups, maintenance of confidentiality; meet deadlines and schedules; priority setting, participate as a team member; work with frequent interruptions.
High school diploma or equivalent and job-related experience with increasing responsibility are required.
Customer service experience required.

Responsibilities

Operates, troubleshoots, and performs minor repairs on high-volume xerographic equipment, printers, and scanners.
Acts as the primary technician for daily copier maintenance, including changing toner, fixing paper jams, and cleaning machines.
Processes complex, high-volume print jobs from initiation to completion, ensuring quality control and adherence to client specifications.
Coordinates workflow, prioritizes jobs to meet deadlines, and operates binding and finishing equipment (e.g., laminating, cutting, folding).
Works with the CCS IT Department as needed for troubleshooting, installing new or updated drivers, setting up IP addresses, and managing digital front-ends (request forms, badging software, etc.).
Coordinates with external vendors for equipment repairs and maintenance.
Manages inventory of paper, specialty stock, toner, and binding supplies, ensuring necessary items are ordered and restocked.
Coordinates with Human Resources and other departments for production of staff ID badges, and coordinates with High School staff to support production of student IDs as needed.
Interfaces with clients to explain services, provide technical advice, and ensure satisfaction.
Reviews jobs for copyright compliance and proper formatting.
Trains and directs the work of temporary staff or student workers on equipment usage and safety procedures.
Manages job tracking and reporting on machine usage, and generates any school/departmental billings in accordance with policy.