Copier Repair Technician

AD Solutions•Orlando, FL

About The Position

At AD Solutions, we’re transforming how workplaces operate with innovative technology solutions. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that save costs, improve productivity, and drive revenue. With headquarters in Orlando and branch offices in Miami, Tampa, Melbourne, and Jacksonville, we’re rapidly growing and looking for ambitious individuals to join our team. Why AD Solutions? We're not just a company—we're a community. At AD Solutions, our core values shape everything we do: Win as a Team: Collaboration fuels our success. Embrace Challenges: We tackle obstacles with determination. Experiment Courageously: We spark innovation through bold ideas. Lead with Urgency: We act decisively and purposefully. Join our award-winning culture that celebrates diversity, fosters growth, and prioritizes your success. We're proud to have been honored with numerous awards, including being named to the Inc. 5000 list of the fastest-growing companies in America two years consecutively. As a Field Technician for AD Solutions, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining networked office equipment in a designated territory. Office equipment includes: digital networked copiers, scanners, laser printers, color copiers, wide format, and fax equipment.

Requirements

3-5 years experience in a mechanical or technical repair position.
Valid State driver’s license and good driving record.
Candidate must be a motivated self-starter.
The ability to work as an individual as well as on a team.

Nice To Haves

Degree from technical or vocational school a plus.
Experience repairing networked office equipment a plus.
Networking and internet familiarity a plus.

Responsibilities

Will utilize proper troubleshooting procedures.
Repair and perform preventative maintenance on a full line of b/w and color digital copiers.
Utilize systems in place for service call tickets and part usage transfer of inventory.
Adhere to all procedures including specific part replacement and maintenance intervals.
Utilize E-Automate on company phone to receive and close repair tickets.
Complete paperwork in a timely basis.
Establish and maintain a professional relationship with each assigned customer.
Properly maintain a car stock of inventory and repair tools/equipment.
Utilize websites, tech manuals, e-learning and technical publications to keep current on new and old equipment enhancements.
Provide customers with clear, concise information regarding the status of their equipment.