Copier / Printer Onsite Support Assistant with a Customer-Service and Problem-Solving Mindset

US ENTERPRISE OPERATIONS LLC•Farmers Branch, TX

5d•Onsite

About The Position

Our service team is looking for a Copier / Printer Onsite Support Associate for our DFW office to provide on-site, first-level technical support for multifunction copiers and printers. This role focuses on basic remedial and preventative maintenance to keep devices running efficiently, clean, and properly supplied. As the front-line support representative, this associate resolves common issues, assists end users, and escalates more complex service needs to certified technicians when appropriate. Our team is dedicated to providing reliable and efficient technology services, ensuring smooth operations for our clients and we are committed to delivering exceptional customer service and technical solutions to businesses of all sizes. About Us: Knight Enterprise, a subsidiary of Knight Office Solutions, Inc., is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing. We invite you to apply today to contribute to our mission of delivering top-quality office technology solutions to our valued customers. When you join the Knight team, you will enjoy: Leadership that promotes a balanced life which prioritizes faith, family, health, and work. A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do! A fast-paced growth industry focused on office technology. Access to local leadership. Volunteer Paid Time Off to give back to charitable and community organizations that matter to you. Opportunities for professional growth and development. Friendly and inclusive work environment that values teamwork, feedback, and collaboration. Also, a complete benefit package that includes: Medical Dental Vision Life Insurance Accidental death and disability insurance Short- and long-term disability insurance 401K (with company match) Learn more about Knight Office Solutions here.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
Requires a valid state driver’s license and minimum level of auto insurance coverage per KOS policy for positions entailing extensive use of personal car while on company business. Company vehicle(s) are available for eligible employees.
Reasonable accommodation may be made for qualifying individuals with disabilities.

Responsibilities

Respond to common copier and printer issues such as paper jams, error codes, print quality concerns, and basic mechanical issues
Perform toner and consumable replacement (toner, waste toner bottles, staples, etc.)
Clear misfeeds and perform basic device resets
Conduct visual inspections to identify potential issues before failure
Perform routine cleaning of devices (glass, rollers, trays, external surfaces)
Monitor device condition and usage to help prevent downtime
Ensure devices are operating within manufacturer guidelines
Monitor toner and supply levels
Replace consumables as needed and ensure proper inventory levels are maintained
Report supply usage trends or abnormalities
Serve as the primary on-site point of contact for copier and printer support
Provide basic user assistance and education as needed
Communicate clearly with end users regarding issue status and resolution
Accurately document service activity and actions taken
Escalate unresolved or advanced technical issues to field service technicians
Assist technicians during escalated service calls when requested