Copay Assistance Accounts Receivable (A/R) Representative

Local Infusion•Nashville, TN

2d•Remote

About The Position

The Copay Assistance A/R Representative is responsible for managing, reconciling, and collecting payments from manufacturer copay assistance programs and foundations. This role ensures accurate application of copay funds, timely follow-up on outstanding balances, and compliance with payer and program requirements to support optimal revenue cycle performance.

Requirements

High school diploma or equivalent required; associate’s degree preferred
1–3 years of experience in healthcare setting
Experience with copay assistance programs, specialty pharmacy, or medical billing preferred
Familiarity with EOBs, remittance advice, and insurance billing workflows
Proficiency with billing systems, practice management software, and Microsoft
Office (Excel preferred)
Strong analytical, problem-solving, and organizational skills
Ability to manage high-volume accounts with attention to detail
Effective written and verbal communication skills
Ability to work independently and as part of a team
Strong time-management skills with the ability to prioritize tasks
Comfortable working with confidential patient and financial information (HIPAA compliant)
Detail-oriented with a focus on accuracy and follow-through

Responsibilities

Monitor accounts receivable related to manufacturer copay cards, vouchers, and foundation assistance
Research and resolve unpaid, underpaid, or denied copay claims
Conduct timely follow-up with manufacturers, third-party vendors, and foundations on outstanding balances
Identify discrepancies between expected and received copay assistance amounts and take corrective action
Maintain detailed documentation of follow-up activity and resolutions
Work closely with billing and cash posting teams to resolve account issues
Ensure compliance with payer guidelines, manufacturer program rules, and internal policies
Meet productivity, accuracy, and aging benchmarks for copay A/R
Assist with audits, reporting, and process improvement initiatives as needed
Assist with primary insurance A/R