Coordinator (Wasilla)

ENSTAR Natural Gas Company•Wasilla, AK

About The Position

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team. What You Will Do: As a Coordinator (Mat-Su) you will play an essential role within our Wasilla Customer Service department, reporting to the Northern Division Service & Marketing Supervisor. Your responsibilities will include, but are not limited to: Perform clerical functions necessary to complete work in the areas of Customer Service, Credit, Marketing, Service, Dispatch, Distribution, and Warehouse. Respond to customer questions, requests, and problems regarding: Change-in-service. Service calls. Payment arrangements. Collection and billing of deposits. Customer account adjustments. Service line and main extension contracts/deposits. Information on area wide gas availability. Assist with distribution paperwork. Perform cashier duties; accept payments, perform cash entry and balancing. Answer calls in the customer service phone queue. Radio dispatch personnel. Assist with reviewing locates and following up on To-Dos Work in a constant state of alertness and in a safe manner. Perform general office duties.

Requirements

High School Diploma or equivalent.
One year of customer service experience.
One year of administrative work experience.
Must possess a valid Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
Ability to pass a drug, background, past employment, and driving record screening.
Ability to meet attendance requirements.
Ability to respond to emergency situations.
Ability to work as a team and as an individual contributor.

Nice To Haves

Experience in utility industry preferred.
Good verbal and written communication skills and ability to interact with individuals within and outside of the company.
Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs).
Ability to operate a computer, proficiency in Microsoft Office Suite, and ability to learn new software programs.
Possess: Attention to detail, Basic clerical/administrative skills, Good customer service skills (in person and via phone).
Ability to work in a fast paced multi-task environment.
Ability to type 40 wpm.

Responsibilities

Perform clerical functions necessary to complete work in the areas of Customer Service, Credit, Marketing, Service, Dispatch, Distribution, and Warehouse.
Respond to customer questions, requests, and problems regarding: Change-in-service, Service calls, Payment arrangements, Collection and billing of deposits, Customer account adjustments, Service line and main extension contracts/deposits, Information on area wide gas availability.
Assist with distribution paperwork.
Perform cashier duties; accept payments, perform cash entry and balancing.
Answer calls in the customer service phone queue.
Radio dispatch personnel.
Assist with reviewing locates and following up on To-Dos
Work in a constant state of alertness and in a safe manner.
Perform general office duties.