Duet, Coordinator

Duet Nebraska•Omaha, NE

19h•Onsite

About The Position

The Coordinator works with Direct Support Professionals (DSPs) to ensure the delivery of quality community-based services. This role involves the supervision, hiring, and training of employees, as well as ensuring accurate billing data and compliance with service authorization criteria. The Coordinator is responsible for fostering a positive and transparent culture, meeting the needs of individuals receiving services efficiently, and adhering to Agency policies and procedures. The position requires active participation in team efforts, on-call responsibilities, and extensive communication with employees, service recipients, families, and State employees. Duet, established in 1968, is Nebraska's first community-based service provider, dedicated to supporting adults with intellectual and developmental disabilities towards independence.

Requirements

Must be at least 19 years of age
Must have a high school diploma or GED
Must possess and maintain a current, valid driver’s license
Pass a driving record check
May be required to have available an automobile with required state insurance coverage for purposes of transporting people in service
Ability to utilize Microsoft Office Suite and all Agency required systems

Nice To Haves

1 year of management experience in community-based services preferred

Responsibilities

Supervision of Employees responsible for direct care
Complete and maintain attendance point tracker
Check employee’s time in workday for accuracy
Submit time to payroll when due
Obtain approval to provide discipline, draft performance documentation and deliver to employees
Create employee requisitions
Interview, hire, and train employees
Work with Directors to ensure accurate billing data for the area
Evaluate staffing in locations to ensure all needs are met using funding levels provided by the State
Ensure daily attendance meets service authorization criteria
Evaluate that all EVV checks in and outs are present
Monitor monthly attendance for all services provided to ensure billing does not result in repayment to the State
Assist with building and fostering a culture that empowers direct reports to think outside the box while meeting new challenges
Assist with building and fostering a culture that tempers high expectations for job performance with kindness
Assist with building and fostering a culture that holds people accountable with respect, ensuring HR documentation is completed
Assist with building and fostering a culture that allows for transparent communication
Assist with building and fostering a culture that requires people to participate in projects and areas of need, regardless of job title
Ensure that all employees receive transparent communication, so they are informed and understand job expectations by facilitating monthly staff meetings and using frequent communication emails
Assure that people's needs are met, while taking a team approach to do so in an efficient and cost-effective manner (e.g., medical appointments, transportation, snow days)
Work as part of a team to foster creativity throughout areas for growth, business development, and person-centered planning
Rotate on-call responsibilities with other team members
Cover vacant shifts when needed
Assure that Agency policies and procedures are adhered to including but not limited to abuse and neglect, financial documentation, and human resources
Be visible and have open communication with employees, those receiving services, families, and State employees throughout all Area physical locations and all services provided
Check and respond to emails and voicemails within 24 hours of receiving them
Check T-Logs
Contact Guardians and families at least once a month unless they specify different frequencies
Communicate by each person’s preferred method of communication, such as email, phone, mail, etc.
Visit each environment assigned to your team varying shifts to interact with as many employees and people supported as possible, including weekends, evenings, and morning shifts to the extent possible, as requested by the Area Director
Complete all required documentation thoroughly and accurately within established timelines
Check and respond to SCOMM’s
Complete GER for all reportable incidents
Contact Service Coordination for all required tasks such as GER, investigations, etc.
Initiate maintenance and vehicle requests
Check emails and workday tasks daily
Check and submit employee mileage, strategizing efficient use of area vehicles
Establish and maintain consistent lines of communication with all stakeholders
Promote a proactive approach when facing change
Be directly involved with and promote inter-area collaboration of the planning, implementation and maintenance of projects that meet and exceed HCBS requirements
Actively participate in meeting goals set forth in the Agency’s Strategic plan
Be flexible with schedule and put in the necessary time to ensure superior service delivery
Work independently and in a self-directed manner
Ensure that all compliance tasks including documentation are completed accurately and within the established timelines
Write habilitation programs following SMART goal criteria
Ensure documentation is being completed per frequency decided on by the ISP team
Complete monthly goal reviews
Check HCBS log and CCIR tracking (day service) for completion
Review Service Needs / Staff objectives
Complete reviews of restrictions
Facilitate completion of assessments
Assist with building and fostering a culture that encourages others to think outside the box while meeting new challenges
Assist with building and fostering a culture that tempers high expectations for job performance with kindness
Assist with building and fostering a culture that holds people accountable with respect
Assist with building and fostering a culture that allows for transparent communication
Assist with building and fostering a culture that meets compliance on the team by holding all accountable
Draft corrective action that is at the appropriate stage for progressive discipline (Performance counseling, level 1, level 2 etc.)
Implement and monitor plans of corrections
Review documents related to the health care of those supported
Assure completion of Health care report, health tracking review, and MAR reports
Review Health-related service needs and ensures medical appointment follow-up
Be responsible for assuring fiscal-related needs are addressed
Assure private pay is billed accurately when applicable
Complete the SNAP audit and verify the balance
Audit grocery credit cards
Check True link cards to determine if any transactions occurred
Check all debit card transactions and make sure they are documented in Therap
Make sure all receipts are accounted for and in Therap
Attend staff meetings for the team
Other duties as assigned