COORDINATOR

Stevens Resources Inc•Auburn, GA

5h•Onsite

About The Position

Our growing company is seeking to hire a Service Coordinator who will be responsible for scheduling service appointments for hot tubs, swim spas, saunas, and all other products. The Service Coordinator will communicate with customers on a daily basis.

Requirements

High school diploma
Experience in customer relationship management.
Excellent written and verbal communication skills.
Dedication to providing great customer service.
Ability to manage employees
Knowledge and level of competency commonly associated with the completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for a minimum of two years.
Knowledge of Microsoft Excel, Word, or equivalent proficiency

Responsibilities

Take all phone calls concerning service issues and concerns
Schedules service technicians per the zoning that has been established
Closes tickets once customer has been charged appropriately
Files warranty on sales orders
Schedule delivery and installation of parts
Handle and mitigate customer service issues
Work/communicate with delivery and service teams to deliver customer value and satisfaction
Ability to recognize issues or potential issues and put corrective action in place to eliminate the possibility of the issue occurring again
Ability to evaluate a situation and make a short term decision as well as work through details to create a plan for the long term solution
Identify areas of improvement and establish innovative work procedures and practices
Confer and coordinate activities with other departments