Coordinator, Young Professionals & Students

ASHRAE•Peachtree Corners, GA

3d•Onsite

About The Position

To provide support to Membership, YEA and Students members by maximizing the member/customer experience through emails, reports and events.

Requirements

Bachelor's Degree preferred.
Must have three to five years of customer service experience.
Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook); experience with graphics software is a plus.
High level of attention to detail and ability to manage confidential information.
Ability to prioritize and handle multiple tasks with minimal supervision.
Must have superior organizational and database management, and excellent oral and written communication skills.

Nice To Haves

Preference for experience with Netforum and a high level of Excel.

Responsibilities

Manage customer service issues related to student members, ASHRAE student branches, and student branch advisors including but not limited to:
Correcting records within customer relation management database (CRM)
Setting up new student branches (including paperwork for constitution and bylaws for Members Council)
Processing Student Branch Advisor memberships
Monitoring student branch assignments
Coordinating bulk Student applications entry
Assist the manager with Student Activities subcommittees including K-12/STEM, Design Competition, Grants, Post-High, and ABET; assist the committee chair in the planning of meetings, development of agendas, take minutes, and in execution of all committee activities.
Coordinate with Marketing for:
Development, print, and restocking of the Student Activities brochures
Development, print, and restocking of the YEA marketing brochures
Student Activities marketing collateral
Newsletters and social media posts for Student Activities and YEA
Keeping the Student Activities and YEA webpages updated
Co-manage staffing at the Membership Desk during Annual and Winter Meetings with Member Services Coordinator.
Assist with coordinating and promoting all student activities at ASHRAE's Winter Conference including:
Virtual Student Orientation.
Student Welcome
Awards Ceremony
Student/YEA Mixer
Career Panel
Technical Talks
Poster Session
Student travel
Coordinate and promote virtual sessions for students (round table discussions, DL talks, etc) throughout the year as well as the Student Activities Centralized Training which is held virtually following the Annual Meeting.
Administer ASHRAE's student programs including:
Undergraduate Program Equipment Grants
Travel Grants
Student Design Competitions
Student Design Competition
HVAC Design Calculations
HVAC System Selection
Setty Family Foundation Net Zero Energy Design
Setty Family Foundation Applied Engineering Challenge
Building EQ Competition
High School Design Competition
Student Activities Awards
Youth Outreach
Student Activities Achievement Award
SBA of the Year
K-12/STEM Chapter Leadership Award
Assist the YEA Professional Subcommittee with processing applications and organize Leadership U at the Winter and Annual Conferences.
Monitor inventory of student resources and process requests for promotional material and in collaboration with Manager, Young Professionals & Students.
Coordinate and process payments and travel reimbursements for Students and YEA
Coordinate logistics for Centralized Trainings for Student Activities and YEA Leadership Weekends.
Work with Manager of Membership on special projects as needed.
Liaise with the Data Management team as needed for database cleansing.
Travel to two, week-long ASHRAE annual conferences and to at least one YEA Leadership Weekend or YEA Leadership International (usually Thursday-Sunday)
Perform other duties as assigned by manager, senior manager, or director.