Coordinator Volunteers PRN - St. Mary's Hospital

Bon Secours Mercy Health • Richmond, VA

12d

About The Position

Supervises volunteers, performs administrative functions and assists with special projects for the Department of Volunteers. This position acts as a liaison among various hospital departments and volunteers. Coaching, counseling, and improving service are key aspects of this job. The coordinator assists with referrals to the Guest Houses. The coordinator also participates in volunteer recruitment, recognition, orientation, re-orientation, and training.

Requirements

• Previous work experience in a position that had exposure to a variety of customers.
• Familiarity with office technology and equipment, including personal computers.
• Discretion and good judgment in order to screen volunteers, telephone calls, and relay confidential information.
• Analytical thinking, combined with creativity, in order to assist in the improvement of existing programs and the development of new volunteer placements.

Nice To Haves

• Previous work experience and/or training in a volunteer organization preferred.

Responsibilities

• Provide supervision of volunteers.
• Practice continuous quality improvement and constantly monitor the program in order to enhance service.
• Develop program goals and objectives with other members of the Volunteer Services staff.
• Assist with weekend referrals to the Guest Houses, assuring proper registration and accurate documentation.
• Interview prospective volunteers and coordinate the interview process with other Volunteer Services staff.
• Screen volunteer candidates and make assignments based on volunteer strengths and Hospital needs.
• Assist with the development of a volunteer orientation program
• Maintain regular contact with volunteers to assure good coverage.
• Communicate regularly with Hospital staff who work with volunteers and act as a liaison between the volunteers and staff, especially if problems arise.
• Assure ongoing volunteer motivation and appreciation by promoting an attitude of courtesy and service.
• Assist with recruitment in coordination with other staff.
• Problem solve for areas of responsibility.
• Counsel and coach volunteers as necessary.
• Participate in National Volunteer Week activities and attend Volunteer Recognition Celebration.
• Accept other duties as assigned by the leadership of the Department of Volunteer Services.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees