Coordinator, Visitor Experience

National Geographic Society • Washington, DC

77d • $25 - $26

About The Position

The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp), which will be completed in 2026. The public-facing portion of this renovation will be the new National Geographic Museum of Exploration. Components of the new museum will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard. NGS is seeking a Visitor Services Coordinator to support the Visitor Services team, which consists of Visitor Experience, Ticketing and Customer Service, Tour Guides, and Group Sales and Experience. The Coordinator will work across the teams and closely with other key collaborators within the Museum Operations and larger Campus and Experiences team. We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture. The start date for this position is January 12th 2026.

Requirements

• Bachelor's degree or equivalent experience.
• 2 years of related experience in a museum, performing arts center, nonprofit, or similar institution.
• Knowledge of best practices in customer service.
• Experience using CRMs, Salesforce experience a plus.
• Strong interpersonal skills to work effectively with a wide range of staff and external stakeholders.
• Ability to work both independently and as part of a team.
• Excellent communication, organizational, and research skills.
• Meticulous attention to detail and thorough record keeping.
• Technical proficiency with Microsoft Office and G-Suite tools.

Nice To Haves

• Museum or attraction experience a plus.

Responsibilities

• Assist with the maintenance and organization of team-wide information and project management in Google Drive, Monday.com, Workday, and other enterprise systems.
• Support internal team communications and ensure documents and protocols are updated, organized and accessible for staff in the shared database.
• Coordinate meetings and events for the Visitor Services and Museum Operations team including scheduling, calendar management, planning, room reservation, agenda management, note taking, related follow up, and other logistics as needed.
• Assist with Visitor Services new hire training and onboarding across the different teams, including requesting system access and providing necessary tools and information to new staff.
• Manage supply purchase requests, invoice requests; and support budgetary spend and team-wide budget processes.
• Support asset collection and development of materials and slide decks for trainings, meetings, and presentation.
• Assist in the planning, coordination, and implementation of cross-team projects as they relate to the Visitor Services and Museum Operations teams, interfacing with relevant departments within the Society and external partners.
• Support a culture of curiosity, empathy, responsibility, inclusivity, while strongly promoting collaboration and innovation.
• Develop and maintain strong, positive and empathetic working relationships with key departments and external partners to ensure work is executed at a high level and outcomes are met.
• Provide wayfinding and staffing support on the museum floor as needed.
• Support public programming and special events as needed.

Benefits

• Medical, dental, and vision insurance.
• Engaging and comprehensive wellness program.
• 401(k) retirement savings plan with matching contributions after 6 months of employment.
• Flexible paid time off benefits with up to 22 days of paid annual leave per calendar year.
• 10 days of sick leave.
• 12 paid holidays and a paid winter break between December 25 and 31.
• Paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits.
• Learning and development opportunities.
• Lifestyle Spending Account.
• Pet adoption assistance and insurance.
• Pre-tax transportation benefits with a generous employer subsidy.
• Employer-paid life insurance and disability benefit.
• A variety of National Geographic discounts and perks.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees