Coordinator - Transportation (Full-Time)

Sea Island Acquisition • Saint Simons, GA

264d

About The Position

The position involves managing transportation reservations for guests and members while effectively supervising and leading all drivers to ensure compliance with federal, state, local, company, and departmental policies and procedures. The role emphasizes providing the best possible service for guests, members, and fellow employees. The designated individual will be required to drive a company vehicle.

Requirements

• Knowledge in transportation field such as dispatch or driver.
• Excellent communication skills, both written and verbal.
• Valid Driver's License.
• Must be 21 years of age or older to drive a company vehicle.
• Pass a yearly Motor Vehicle Report (MVR) review.
• Proficient in Microsoft Office applications such as Word, Excel, Outlook, and Teams.
• Proficient with peripherals, copier, fax, telephone, and calculator.
• Familiarization with Micros POS system.
• Ability to work simple math calculations.
• Minimum typing skill of 35+ wpm preferred.
• Ability to courteously present information to people in one-on-one and group situations.
• Consistently aspire to fulfill core Company values.
• Exhibit Sea Island Five-Star Behavior Standards.
• Possess a positive attitude and ability to work with a variety of people.
• Detail-oriented and able to manage competing priorities and multiple deadlines.
• Ability to adapt to organizational and environmental changes.
• Flexible to working days, early mornings, evenings, weekends, and holidays.
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy.

Responsibilities

• Learn the names and personally recognize regular Guests and Members.
• Efficiently manage all reservations systems including LimoAnywhere and Sea Island RIDE program.
• Set up transportation reservations accurately from group resumes.
• Monitor business volume daily and inform department managers when reservations are high.
• Monitor Sea Island RIDE program and LimoAnywhere to ensure all transfers are completed on time.
• Handle incoming calls efficiently.
• Schedule all transportation and Drivers in advance.
• Assist guests/members with recommendations and quotes.
• Enter all reservations into the necessary systems in a timely manner.
• Confirm all reservations and generate/update group manifests as necessary.
• Maintain guest focus and expert knowledge of all modes of transportation offered.
• Be aware of all airport policies and procedures and relay them to guests/members.
• Manage systems including GeoTab GPS, LimoAnywhere, Sea Island RIDE program, Microsoft Excel, Word, Outlook, and Teams.
• Maintain confidentiality of all guest and employee information.
• Ensure guest information is input accurately and promptly.
• Communicate with guests professionally through various channels.
• Process all transportation charges and prepare nightly close out reports.
• Collect and file all DVIRs and check for accuracy.
• Distribute vehicle keys to Drivers and be accountable for their location.
• Maintain knowledge of current guest services, activities, dining options, and local attractions.
• Complete Guest Problem Resolutions (GPR) forms on any issues and follow up as needed.
• Maintain cleanliness and organization in all work areas.
• Uphold departmental standards of quality/timing and compliance with policies.
• Report equipment problems and safety hazards to supervisor.
• Attend scheduled employee meetings and bring suggestions for improvement.
• Execute other duties as delegated by leadership.

What This Job Offers

• Industry: Accommodation