Coordinator, Ticketing and Event Operations - FIFA World Cup 26™

Endeavor Group Holdings

321d • Remote

About The Position

As a Ticketing and Event Operations Coordinator for the FIFA 2026 World Cup, you will drive operational excellence and client satisfaction by managing seamless ticketing logistics and resolving high-stakes challenges. This role requires expertise in ticket operations, ticketing system management, and customer service to deliver world-class fan engagement for the globe's premier sporting event.

Requirements

• Minimum 3 years of experience in event ticketing and database systems.
• Proficiency in interpreting venue seating charts and related terminology.
• Advanced skills in Microsoft Office Suite (Excel) and project management tools.
• Strong organizational and time management capabilities to manage multiple priorities effectively.
• Exceptional customer service and interpersonal communication skills.
• High attention to detail, problem-solving ability, and adherence to established procedures.
• Comfortable working in high-pressure, fast-paced environments.
• Willingness to travel, both domestically and internationally.

Nice To Haves

• Familiarity with CRM systems and digital ticketing platforms.
• Proficiency in Spanish or other languages is highly valued.
• Bachelor's degree required; Master's degree preferred.
• Experience in international ticketing and hospitality services.
• Proven ability to manage and lead teams, including part-time staff and interns.

Responsibilities

• Contribute to the efficient management of ticket inventory by overseeing holds, allocations, and adjustments.
• Ensure accurate record-keeping and support the optimization of ticketing operations through streamlined inventory processes.
• Coordinate seat assignments and ensure the timely delivery of digital tickets using advanced ticketing systems.
• Serve as the primary point of contact for ticketing-related matters at assigned event locations, ensuring efficient issue resolution.
• Process internal ticket requests and support the sales plans for VIP and hospitality package.
• Build and maintain relationships with VIPs, corporate clients, and key stakeholders.
• Address client inquiries and resolve customer service needs to ensure exceptional experiences.
• Assist in the management of event-day ticketing operations, including personnel assignments and on-site troubleshooting.
• Provide iterative support for new ticketing platform features, becoming a knowledge expert for complex configurations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree