Coordinator, Supply Center - Brickworks Supply

Glen-Gery • Indianapolis, IN

1d

About The Position

The Supply Center Coordinator is responsible for customer service including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, credit, and complaint resolution. You must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

Requirements

• Excellent communication, interpersonal and negotiating skills
• Good organizational, math and computer skills (Excel, Word, ERP systems, CRM)
• Strong problem solving/conflict resolution skills
• Knowledge of business principles, customer service, basic accounting, marketing
• Ability to learn technical product information
• Ability to support a team environment, company policies, procedures, continuous improvement
• Minimum 3 years’ customer service experience, preferably in the building materials industry

Nice To Haves

• College degree or relevant trade qualification is preferred
• Forklift experience (preferred)

Responsibilities

• Provide product availability, pricing, and technical information as required
• Process orders, order changes, sample requests and coordinating shipments
• Responsible for processing purchase orders and accounts payables as needed
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold
• Perform basic credit functions and product complaint procedures as needed
• Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions
• Maintain showroom displays and keep product literature up to date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed