Coordinator, Student Assistance (Multiple Positions)

University of Arizona • Tucson, AZ

412d • $53,039 - $66,299

About The Position

The Coordinator for Student Assistance at the University of Arizona will provide essential case management for students facing critical transitions and crises. This role involves connecting students with vital resources, educating them on relevant policies, and making appropriate referrals to ensure their success in the university environment. The coordinator will engage in non-clinical interventions to support students through complex issues affecting their academic and personal lives.

Requirements

• Bachelor's degree and 3 years of demonstrated experience working in an advocacy role.

Nice To Haves

• Master's degree preferred in social work, counseling, higher education, educational leadership, or related field.
• Prior experience in successfully managing individual student crises.
• Experience with providing support to individuals who are working through personal trauma or victimization.
• Experience in effectively managing highly confidential and sensitive matters.
• Responsibility for case management or related experience.
• Experience working with students in crisis.
• Experience with the development and coordination of educational programs focused on college-age students.

Responsibilities

• Assist students who face complex issues and crises that could affect their ability to remain successful.
• Connect students with critical resources and networks; educate on relevant policies and procedures and administrative options; make appropriate referrals.
• Address students' personal, housing, financial and/or academic needs due to a crisis (e.g. medical/family emergency, assault, trauma, hospitalization, suicide ideation, crime victim, etc.).
• Serve on the UA Behavior Intervention Team (BIT).
• Respond to daily case management functions including but not limited to student emergencies; student referrals and walk-in requests, and faculty/staff and administrative consults.
• Manage caseload through electronic Symplicity's Advocate system and communication (written and verbal) with campus partners regarding people of concern.
• Serve as a resource for students requiring assistance with navigating various university processes including but not limited to general petition, grade appeals, retroactive withdrawal, and incompletes.
• Provide general guidance on university policies pertaining to students; explain relevant policies and procedures and discuss possible options.
• Make appropriate referrals and assist students with various administrative options available on campus.
• Initiate wellness checks on students when appropriate and determine follow-up needed.
• Address parent and other party inquiries.
• Assist with long-term needs of students including follow-up to see if student has been successful in addressing any issues or questions related to the student crisis.
• Assist in the development and implementation of multi-media, presentations, and educational programs for faculty, staff and student outreach regarding Dean of Students resources; health and safety protocol; and how to refer a student in need.
• Represent the Dean of Students Office on university committees and at campus functions.
• Develop strategic goals for Student Assistance and BIT in conjunction with staff and students relevant to student needs.
• Other duties as assigned.

Benefits

• Health, dental, and vision insurance plans
• Life insurance and disability programs
• Paid vacation, sick leave, and holidays
• UA/ASU/NAU tuition reduction for the employee and qualified family members
• Retirement plans
• Access to UA recreation and cultural activities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree