Coordinator Strategic Partnership and Care Navigation

CommonSpirit Health • Phoenix, AZ

14h

About The Position

Where You’ll Work Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised. Look for us on Facebook and follow us on Twitter. For the health of our community ... we are proud to announce that we are a tobacco-free campus Job Summary and Responsibilities The Coordinator of Strategic Partnerships and Care Navigation will be responsible for coordinating the plans for monitoring and improving the coordination of care and related activities between strategic partners, joint ventures and CommonSpirit aligned specialist services, while prioritizing humankindness and patient-centered care. The Coordinator will responsible for reporting and analyzing trends related to the performance of the portfolio of strategic partnerships who provide a level of concierge-style services to key partners across CommonSpirit Health regions, for healthcare services. Serves as a day-to-day partner in analysis of patient and provider relations data to ensure timely communication paths remain available to coordinate with nursing and allied health support staff to coordinate and assist in the ongoing implementation of process systems to ensure patient needs are met. The Coordinator will assist in the development of standard work to facilitate and coordinate medical records transmission, pre-visit paperwork, and insurance authorization and eligibility process for strategic partnership. Practices to support service levels enhancements and long-term financial plans. In support of the Manager of Strategic Partnerships, will carry responsibility to ensure the alignment strategy for operational transformation in delivering in-network utilization, often by collaborating with leaders to assess how to create new ways to drive effective care and patient experience. The Coordinator is responsible and accountable to support and steward relationships with sales and marketing teams to create outreach and positioning opportunities to a variety of internal and external stakeholders. Functions as the liaison between CommonSpirit Health and strategic partners for effective care coordination and navigation. Responsible for the stewardship of seamless direct patient care coordination, guidance, and education, often serving as the first point of contact for strategic partners within a market of the Physician Enterprise. Supports the implementation of strategic growth initiatives, as set by the strategy of the Physician Enterprise to ensure alignment with CommonSpirit Health’s mission and strategic objectives.

Requirements

• Bachelors Degree in Healthcare Administration, Business Administration, Communications, or related field
• Three (3) years of relevant business and field experience field experience, preferably in a large multisite organization
• Experience managing provider relations
• Strong analytical skills specifically with electronic health record systems and various communication systems.
• Proactive thinker with a focus on continuous improvement, experienced in analytical and critical-thinking skills.
• Possesses strong analytical skills and ability to conduct root-cause analysis on complex subjects and translate findings into appropriate action

Nice To Haves

• 3 years experience with a strong functional understanding of acute, ambulatory, and billing operations in a large multi-site healthcare organization
• Program management experience in a healthcare environment

Responsibilities

• Responsible for coordinating activities and standard work in relation to the strategic portfolio of joint venture partnerships.
• Responsible to deliver data and communications that will enhance the development, transformation of process improvement mechanisms to support growth within a market.
• Supports the implementation cycle of new joint venture and care navigation partnerships and projects, including, but not limited to the documentation and scope of current state and future state requirements, while maintaining and delivering on standard work to create future optimization opportunities.
• Supports project planning and deployment efforts for new and exiting partnerships, while serving as a subject matter expert to interface with Connection Center, Clinic Operations and strategic partner Leadership related to operationalizing roll out.
• Responsible for managing and maintaining access protocols and pathway processes for partners and affiliated groups, including communication and implementation plans.
• Assists in ensuring policies, processes and quality initiatives related to departmental growth and improvement metrics are practiced and operating effectively for stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees