Coordinator - Store Maintenance

American Eagle Outfitters • Pittsburgh, PA

2h • Hybrid

About The Position

The Store Maintenance Coordinator provides a variety of management support duties to the Maintenance Department, ensuring efficient scheduling, communication, documentation, and recordkeeping of maintenance operations. This role serves as the central point of coordination for work orders, purchase orders, vendor communications, project tracking, and reporting. The Coordinator ensures maintenance requests are logged, assigned, and completed on schedule while maintaining accurate records and documentation.

Requirements

• Bachelor’s degree in Architecture, Engineering, or a related field or equivalent combination of education and experience
• 3+ years of experience in store maintenance services, facilities coordination, or maintenance administration, preferably for a national retail, hotel, or restaurant chain.
• Strong technical knowledge of building systems (HVAC, electrical distribution), building codes, construction terminology, and safety/compliance processes.
• Ability to read and interpret blueprints, as well as perform material take offs and cost estimates.
• Experience managing operational workflows, including the processing of work orders, purchase orders, and invoices.
• High degree of proficiency with Microsoft Office Suite and Google environment.
• Excellent verbal and written communication skills, with the ability to collaborate with external vendors, service providers, and influence senior management.
• Strong analytical and problem solving skills, with the ability to address urgent customer service requests and prioritize tasks in a fast paced, deadline oriented environment.
• Self-motivated team player with critical attention to detail and the ability to work collaboratively to meet strict deadlines.

Responsibilities

• Field and resolve all store maintenance reports, including structural damage, mall negligence issues, and Fire Marshal inspection requirements.
• Log, assign, and track work orders from inception to completion, ensuring all repairs are performed on schedule.
• Participate in a rotating on-call schedule to address urgent facility issues and support Loss Prevention/Insurance departments.
• Maintain a nationwide database of service contractors and coordinate changes, additions, or deletions to the vendor pool.
• Assist in soliciting, qualifying, and awarding contracts; negotiate service terms to ensure cost efficiency and quality.
• Conduct ongoing quality and performance checks on outside contractors to ensure work meets company standards.
• Familiarity with OSHA, fire safety, and regulatory compliance recordkeeping
• Coordinate nationwide preventative maintenance (HVAC, electrical, plumbing) and facility inspections.
• Maintain accurate store repair histories and ensure all safety, fire code, and regulatory compliance records are up-to-date and audit ready.
• Partner with Store Project Design and Construction teams to implement warranty claims and design improvements.
• Assist in preparing maintenance budgets, cost estimates, and material take offs.
• Provide administrative support to Facilities leadership, including meeting coordination and departmental communications.
• Perform other duties as assigned.

Benefits

• associates may receive health care benefits (including medical, vision, and dental)
• wellness benefits
• 401(k) retirement benefits
• life and disability insurance
• employee stock purchase program
• paid time off
• paid sick leave
• parental leave and benefits
• AEO may also provide discretionary bonuses and other incentives at its discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level