Coordinator, Solution Center

Estes Express Lines • Richmond, VA

2d

About The Position

Responds to requests for transactional rates for time critical guaranteed
shipments from external and internal customers via voice, email, E-Net and
MyEstes
Prices shipments using electronic rating tools, manually calculates cost,
determining distance between locations by reading maps and considering other
influencing factors such as weather, terrain, etc., then adds the appropriate
profit margins to construct rates. Successful execution of shipment and
achievement of target profit margins are dependent on the accuracy of the
sales coordinators calculations
Processes inquiries of all kinds related to time critical guaranteed quotes,
tracking, bookings, revenue adjustments, document & record retention &
retrieval and deliveries as part of a team located in the Estes Solutions
Center, and remote locations
Ensures positive customer experience when resolving challenging or complex
problem providing a “Win-Win” for the customer and Estes
Provides support, instruction and guidance to service center operations,
field sales and corporate departments’ team members relating to time critical
guaranteed services
Recognize and change work priorities based on current business needs. Be able
to evaluate priorities using tools available that measure phone calls,
emails, shipments and other business tasks. Escalate issues when needed to
appropriate leads and/or management
Regular attendance is required.
This is not an all-inclusive list of job requirements and/or duties and may
not contain all mental and physical capabilities necessary to perform the job
at all times due to circumstances. Operational, safety and other needs may
require the employee to perform any and all other duties as assigned.
Employees are expected, and must be able to perform all such duties and
tasks.

Requirements

• Bachelor’s degree or any combination of education and experience which would provide an equivalent background
• A minimum of 3 years’ prior transportation sales and/or customer service experience highly preferred
• Must have excellent math skills– Shipment quotes depend on accurate calculations of weights, volumes, distance and time for each guaranteed shipment. Mistakes will typically result in Estes losing shipment revenue but incurring the cost of transportation.
• Strong ability to read maps in order to determine distance between locations and apply sound judgment on influencing factors such as terrain, weather, etc.
• Must possess strong verbal, written and listening communication skills. Must be able to communicate in a positive, enthusiastic manner even under adverse conditions.
• Responds well to questions. Ability to read, interpret and comply with written information and documents with a high level of comprehension and concentration.
• Must work with a sense of urgency, possess strong attention to detail and exceptional organizational skills
• Must be dependable and able to interact well with others
• Excellent computer skills, including Microsoft Word & Excel. AS400 experience highly preferred.
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Nice To Haves

• A minimum of 3 years’ prior transportation sales and/or customer service experience highly preferred
• AS400 experience highly preferred.

Responsibilities

• Responds to requests for transactional rates for time critical guaranteed shipments
• Prices shipments using electronic rating tools, manually calculates cost
• Processes inquiries of all kinds related to time critical guaranteed quotes, tracking, bookings, revenue adjustments, document & record retention & retrieval and deliveries
• Ensures positive customer experience when resolving challenging or complex problem
• Provides support, instruction and guidance to service center operations, field sales and corporate departments’ team members relating to time critical guaranteed services
• Recognize and change work priorities based on current business needs
• Escalate issues when needed to appropriate leads and/or management
• Regular attendance is required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees