Coordinator Senior., Supplemental Instruction

Arizona State University•Tempe, AZ

5d•Onsite

About The Position

The Academic Support Network, a unit in University College, utilizes a peer-to-peer model to provide a suite of services that support student learning. The Coordinator, Sr. performs a variety of duties related to the support of the Academic Support Network (ASN) for the Supplemental Instruction (SI) Program on the Tempe campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to provide direct supervision to assigned student staff including, but not limited to, hiring, training, evaluating, and managing schedules. This position will also assist in the delivery of training content for ASN’s student workers, develop and maintain faculty relationships, track data, and create data reports This position may supervise assigned SI Peer Lead(s) as needed for the program. This position is also responsible for assisting in the deployment of ASN’s Online Study Hub, which includes supporting student staff participation in ASN's Online Study Hub platform. As a supervisor of student staff, the Coordinator, Sr. will participate in Work+ training and mentor ASN’s student staff (also called working learners). This position will be under the direct supervision of the Supplemental Instruction Program Manager.

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Demonstrated knowledge of tutoring, SI model, or learning center principles
Experience as a tutor, writing tutor, SI Leader, teaching or prior experience working in a learning center
Experience using technology such as AI, Canvas, Zoom, Slack, TracCloud, Google suite, Microsoft Office and/or other web applications,
Experience in developing and facilitating presentations
Supervisory experience
Proven ability to assess needs, troubleshoot issues, and improve program processes while demonstrating problem-solving skills and taking action independently.
Evidence of effective verbal and written communication skills
Experience working collaboratively on a team

Responsibilities

Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating assigned staff which may include student and professional staff
Work in a shared supervision model to manage the supervision and day-to-day functions of the SI Program which includes but is not limited to: Training new and current student staff Creating and managing student staff schedules Evaluating student staff performance and providing feedback Helping to resolve issues amongst student staff and/or users Assisting with the scheduling and presentation of student staff training, meetings, and workshops
Data entry and data reports
Support University College’s Work+ by engaging in all aspects of the designed program including, but not limited to mentorship, reflective practices, professional development and evaluation of working learners, and use of digital portfolios
Monitors and assesses staff through one-on-one meetings and provides staff with direction and strategies in how to become more effective in their position
Collaborate with colleagues to complete service-level work, including supporting current initiatives, data analysis, and explorations of AI use in staff work, SI and tutoring.
Helps student staff develop materials for ASN's Online Study Hub platform.
Ensures the success of ASN's Online Study Hub platform by monitoring student staff participation, providing ongoing feedback, and marketing resources to the ASU community.
Assists with the coordination and presentation of bi-weekly staff meetings and training workshops.
Assists with coordinating marketing events to promote services
Serves on a department committee and represents ASU and ASN at events as needed.
Responds to student questions and concerns.
Other duties as assigned