Coordinator Scheduling Operating Room - Neurosurgery

Christus Health • Corpus Christi, TX

77d

About The Position

Coordinator Scheduling Operating Room facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The Coordinator ensures that all data entry is accurate, including demographic and financial information for each account. The Coordinator is responsible for the successful financial outcome of all patient services. The Coordinator communicates directly with patients and families, physicians, and nurses. This Job requires professional appearance, behavior, and good communication skills, along with dependability, flexibility, and teamwork. This advanced-level position is designed to promote the demonstrated knowledge and competency of the Coordinator Scheduling Operating Room to demonstrate the ability to use good judgment in making independent decisions to resolve customer issues in all routine operations.

Requirements

• High School diploma or equivalent required.
• Associate degree preferred with emphasis in Health/business-related field.
• 6 months of scheduling experience preferred.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Obtains and accurately inputs all required data elements for scheduling and registration, including patient demographics, financial information, guarantor information, and relevant notes associated with the encounter.
• Prioritizes and completes scheduling in a consistent, courteous, professional, accurate, and timely manner.
• Reviews the schedule to ensure accuracy.
• Ensures each patient is assigned only one medical record number.
• Selects the appropriate patient type based on the department and services required.
• Documents in account notes.
• Ensures orders are received and are consistent with tests/procedures.
• Confirms schedule with each physician daily; confirms a null schedule.
• Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
• Greets patients courteously and professionally.
• Calls patients by name.
• Asks patients if they may have special needs.
• Represents the Surgery department in a professional, courteous manner at ALL times.
• Works with other departments to resolve Scheduling issues in a timely and professional manner.
• Makes minimal errors in performing scheduling/insurance verification.
• Utilizes education information to reduce error rates.
• Requests additional education information when necessary.
• Demonstrates ability to select correct insurance plans.
• Provides focused education for staff as needed.
• Coordinates new hire training (if needed).
• Assures Healthstream education is completed timely.
• Attends the majority of Direct Connects.
• Required to assist the hospital in the event of an internal or external disaster.
• Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital.
• Supports the department in achieving established performance targets.
• Completes required training as needed.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees