Coordinator, Sales Support (Group)

Hilton • Addison, TX

9h • Hybrid

About The Position

Your role is important and below are some of the fundamental job duties that make your work unique. What your day-to-day will look like: Manage multiple groups and meeting space leads through Salesforce. Work as the dedicated follow-up for accounts and account owners, and support for both customers and hotels. Manage coverage for your Sales team to address out-of-office situations, customer and hotel needs, and support for accounts. Perform a daily review of available performance reporting focused on business demands and work on action plans to address opportunities within your respective Sales team. Manage different administrative and/or ad hoc projects. How you will collaborate with others: Manage multiple groups and meeting space leads through Salesforce. Collaborate and create documentation for both internal and external customers. Participate in recurring, informative, team-building, and cross-team events with the sales teams. Partner with Commercial and IT teams on Sales system improvement testing. What deliverables you will take ownership of: Participate in and help complete annual departmental objectives. Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.
This is your chance to be part of a Sales Support Team that coordinates the administrative, auditing, reporting, lead management, and Request for Proposal (RFP) management efforts and processes of Hilton Sales' teams. As a Sales Support Coordinator, you will support the team focusing on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximize performance and achieve results. On the Sales Support team reporting to the Manager of Sales Support, you will focus on auditing and administrative needs of our Sales team, and support reporting and lead Request for Proposal (RFP) management for multiple Hilton Sales teams. In this role, you will collaborate across many management levels throughout the Sales team. You will not only aid our sales accounts but also help eliminate duplicated efforts and the automation/optimization of new valuable and differentiated services.

Requirements

• One (1) year strong administrative and support experience
• Proficiency in Microsoft Office applications including advanced Excel functions (VLOOKUPS, Pivot Tables, etc.)
• Experience/exposure within the travel and/or sales support industry
• Work a hybrid work schedule with 3 days onsite in our Addison, TX office and 2 days working from home

Nice To Haves

• Experience with systems that power Hilton's sales infrastructure (e.g., Salesforce, Cvent)
• Fluent in English and Spanish (both written and verbal)

Responsibilities

• Manage multiple groups and meeting space leads through Salesforce.
• Work as the dedicated follow-up for accounts and account owners, and support for both customers and hotels.
• Manage coverage for your Sales team to address out-of-office situations, customer and hotel needs, and support for accounts.
• Perform a daily review of available performance reporting focused on business demands and work on action plans to address opportunities within your respective Sales team.
• Manage different administrative and/or ad hoc projects.
• Collaborate and create documentation for both internal and external customers.
• Participate in recurring, informative, team-building, and cross-team events with the sales teams.
• Partner with Commercial and IT teams on Sales system improvement testing.
• Participate in and help complete annual departmental objectives.
• Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.

Benefits

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed