Coordinator Sales Gallery Lead
About The Position
There's something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and flourish. Our Team Members are what make the difference in their efforts. It is their talent, passion, and dedication to our brand that has energized the success of Hilton Grand Vacations. We are seeking dynamic personalities! If you enjoy working with new potential clients and helping couples and families make memories of a lifetime by enjoying vacations, this is an outstanding opportunity in your next career move. We have a fun, encouraging culture with top notch training and benefits. As a Lead Sales Gallery Coordinator, you will be responsible for driving company success through performing the following tasks to the highest standards:
Requirements
- High School diploma or equivalent.
- Able to work a flexible schedule to include evenings, weekends, and holidays.
- Previous customer service experience.
Responsibilities
- Exhibit friendly demeanor in all interactions with guests, management, and other staff members to set a positive environment for the Sales Executives
- Work at an equivalent level with other team leads by providing proficient leadership across all teams within the Support Services department to encourage cross team interaction as well as cross team leadership coverage and support
- Verify accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executive and Manager on point
- Provide the Sales Executive with general information regarding the tour guest while assigning appropriate sales presentation table and as needed assign Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process
- Uploading and maintaining integrity of the tour rules and rotation while providing accurate and timely reporting of exception tour information processing
- Accurately prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts and paperwork
- Responsible for presentation as well as preparing and maintaining the kitchen, self-service, galleries, and guest seating areas
- Responsible to follow the department's attendance policy including checking the sick call line and submitting accurate paperwork in a timely manner
- Participation in skills assessments for training and development will be required
- Responsible for conducting team meetings, staff training, handling customer concerns, updating policies and procedures, completing daily/monthly reports or other required paperwork and other miscellaneous tasks as needed by management
Benefits
- This position has a competitive hourly of $21.00.
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- The industries top training in a lively environment
- All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan
- Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
