Job Description
HGV Now Offers Day One Team Member Benefits!
Now Offering Daily Pay!*
We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres. We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course. Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of. Located near all major attractions and with tons to offer our members and guests, this is definitely the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence.
What will I be doing?
As a Rooms Control you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:
* Provides excellent service while running reports and proactively pre-assigning units to meet owners and guests' requests.
* Managing the inventory, waitlist, out of order units, task reports and the pre-arrival experience by opening channels of communication with housekeeping and Inventory Management.
* Assisting with other Front Office function as needed.
* Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.
* Carries out reasonable requests by management
* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
* High School Diploma or equivalent required.
* Ability to read, analyze and interpret complex documents.
* Ability to create and interpret business communications and reports.
* Minimally intermediate computer skills.
* At minimum basic mathematical skills.
* Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
* Excellent interpersonal and service skills.
* Ability to resolve conflict, think on their feet, influence and mentor others.
* General understanding of inventory.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Associates or College Degree preferred.
* 0-3 years of related experience preferred.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.