Coordinator, Rooms, Graylyn Conference Center

Wake Forest University • Winston-Salem, NC

1d • Onsite

About The Position

This individual must exude professionalism and possess a passion for service while working in support of multiple departments and teams. This position will have a lead role in everything from reservations, contracts, and sales support to room assignments. This position will work full time hours on shifts Monday through Friday from 8AM to 4:30PM and report to the Assistant Manager, Rooms Operations. Must be available for occasional weekends or holidays as business demands dictate.

Requirements

• Knowledge of Hotels Software Opera or other property management hotel systems is a plus.
• Ability to handle multiple tasks in an often busy environment.
• Excellent communication skills, both verbal and written.
• Ability to make independent judgment decisions to balance priorities.
• Excellent interpersonal and customer service skills.
• Ability to organize space and equipment.
• Ability to interact with guests in a positive and tactful manner.
• Ability to operate computers, knowledge of Opera and general knowledge of Microsoft Office or Google suite of products.
• Sedentary work.
• Talking, hearing, repetitive motions.
• Close visual acuity.
• Not substantially exposed to adverse environmental conditions.
• Administrative office environment

Nice To Haves

• Knowledge of Hotels Software Opera or other property management hotel systems is a plus.

Responsibilities

• Leads the process for incoming calls and routes guests to the appropriate department.
• Makes suggestions and oversees the Room and Food & Beverage dining reservations processes.
• Plans ahead for banquet event orders for special events, internal meetings and site visits.
• Responsible for room assignments and overall billing.
• Coordinate the team's efforts in support of sales function to include but not limited to creating/processing contracts, creating/maintaining reporting needs weekly, and processing invoices.
• Coordinates the efforts to support accounting functions including assisting in AP invoices and monitoring any credit challenges.
• Will work within the comply software and property management systems to support the property logistical planning.
• Performs other related duties as assigned and any combination of duties described above.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed