Coordinator, Returns

John Paul Mitchell Systems•Wilmer, TX

4d•$24•Onsite

About The Position

JPMS Distribution Center is looking for an experienced Returns Coordinator with experience in shipping, receiving, inventory cycle counting, order fulfillment, e-commerce, display assembly work, and material handling equipment operations. The Returns Coordinator ensures that incoming returned goods are processed accurately, timely, and in accordance with company policies, vendor requirements, and quality standards. The Returns Coordinator works cross-functionally with customer service, inventory control, and warehouse operations to maintain inventory accuracy, minimize losses, and uphold customer satisfaction.

Requirements

Strong leadership skills
Ability to work effectively under pressure and meet deadlines
Proficiency in basic computer skills
Proficiency in using WMS systems
Attention to detail: Accuracy and precision are critical to avoid errors and discrepancies
Organizational skills: The ability to organize and arrange products efficiently
Communication: The ability to communicate effectively is critical in a warehouse setting
Teamwork: As a warehouse specialist, you rarely work alone
Ability to work in a fast-paced environment and manage multiple priorities effectively
High school diploma or GED preferred
Minimum of 2 years of experience in a coordinator level role required

Nice To Haves

Ability to operate Turret Trucks, Standup Fork Trucks, Electric Pallet Jacks (EPJ), and Walkie Riders
Experience with Incoterms and customs clearance procedures
Familiarity with freight forwarding and global logistics providers

Responsibilities

Returns Processing & Documentation
Receive, inspect, and process returned haircare products, including shampoos, conditioners, treatments, tools, and accessories
Evaluate product condition to determine disposition (return-to-stock, quarantine, disposal, vendor return, etc.)
Accurately enter return data into the Warehouse Management System (WMS)
Generate and maintain Return Merchandise Authorization (RMA) documentation
Ensure all returns align with company policy and vendor guidelines
Inventory Accuracy & Quality Control
Perform quality inspections on returned items to verify product integrity, expiration dates, and packaging conditions
Coordinate with Inventory Control teams to reconcile discrepancies and ensure stock adjustments are accurate
Support cycle counts, audits, and root-cause investigations related to returns
Customer & Vendor Coordination
Communicate with customer service regarding return statuses, discrepancies, and required follow-up actions
Prepare vendor return shipments, including documentation, labeling, and packing requirements
Assist in resolving customer disputes related to product returns or credit issuance
Other Duties:
Use Radio Frequency Scan gun (RF Gun) to scan all product moves at the warehouse
Receiving: Unloading trucks, receiving, and inbound audits
Put away: Move pallets of product to storage locations
Replenishment/Transport: Transport pallets of product to new locations within warehouse
Inventory: Counting and confirming inventory, conducting inventory audits, and reporting discrepancies
Order fulfillment: Case Picking, pallet picking, packing, and preparing orders for shipment, including e-commerce
Shipping: Load outbound products on to delivery vehicles. Ensure proper placement and securing items inside delivery vehicles. Create and attach necessary shipping documents to packages, including labels, invoices, and packing slips
Outbound Audit: Inspect products for damage or defects before packaging and shipping
Equipment operation: Safely operating turret truck, reach truck, Standup forklifts, walkie riders, electric pallet jacks, shrink machines, and other warehouse machinery
View or input information into a Warehouse Management System (WMS), Enterprise Resource System (ERP), or another database
Warehouse maintenance: Keeping the warehouse clean and tidy, and performing general cleanup and organization. Sweeping floors and emptying trash cans
Health and safety: Following health and safety guidelines and ensuring a clean and safe working environment.
Rework: Perform Rework function as required.
Other: Other duties within scope of role as assigned