Coordinates movement of rail cargo via designated vendors using the most efficient routings. Works cross-functionally to prioritize customers and ensure service providers understand the same. Maintains good working relationships with key railroad personnel and partners. Ensures timely and efficient communication of service exceptions to customers. Develops and communicates recovery plans for major service exceptions. Manages intermodal drays where applicable. Maximizes on-dock utilization in conjunction with service requirements and costsAdditional ResponsibilitiesAdditional projects and duties as needed.