Coordinator Quality Assurance Housekeeping- Full Time (Harrah's Atlantic City)

Caesars Entertainment • Atlantic City, NJ

7d • $18

About The Position

Ensures guest rooms meet established quality standards $18.00 Per Hour

Requirements

• Strong oral and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency in the use of Microsoft Office Suite
• Ability to converse, read and write in English required; additional languages helpful

Nice To Haves

• Bachelor’s degree preferred.
• Customer service experience preferred.
• Previous housekeeping experience preferred.
• Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines helpful.

Responsibilities

• Distributes work and room credits, ensuring equitable distribution of workload and maximum productivity
• Assists in departmental training
• Prioritizes assignments according to room status (rush, occupied, vacant), taking into consideration scheduled arrivals, departures and groups
• Ensures all assignments are completed as assigned and incomplete assignments are reported according to procedure
• Visually inspects guest rooms and hotel tower public areas in assigned area, ensuring cleanliness, amenity placement and appearance standards are met or exceeded
• Prepares all VIP rooms, ensuring that any special requests/amenities are ready
• Responds to any guest requests, concerns and/or problems, ensuring guest satisfaction
• Ensures fair treatment according to company policy and relevant collective bargaining agreement
• Oversees and expedites special requests from the Front Desk
• Follows up on work orders to ensure prompt resolution of any reported deficiencies
• Oversees the Preventive Maintenance Program in assigned area
• Monitors daily job performance of Guest Room Attendants and House Persons
• Ensures all Housekeeping areas are clean and organized
• Immediately reports any safety concerns to management
• Completes special assignments as requested

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees