Coordinator, PSS
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About The Position
We are looking for an individual who is an efficient self-starter. Applicants must be comfortable being a member of a remote and geographically dispersed team. The ability to multitask, while maintaining complex schedules and managing administrative support for 20+ associates, plus additional project work is essential in this role. The ideal candidate is resourceful, thinks 'outside of the box' and possesses strong organization skills and attention to detail. Project Support Services: Provide support for special assignments working at the direction of the Team Manager/Team Lead, Expert and/or peer. This could include: Provide administrative and professional best practice services and support to increase analysts' effectiveness. Proactively schedule calls and manage calendars for up to 20+ experts. Provide office support for analyst(s), including booking travel & expense management. Work independently to create reports, coordinate meetings, and support research documents. Work collaboratively on projects (as assigned by manager). Assist with ad hoc project support, e.g. conference / event coordination and other special assignments. Partner with various departments to improve the timeliness and quality of published research and presentation. Administrative Services: Provide administrative and professional best practice services and support to increase research team effectiveness. This includes independently and proactively scheduling calls/managing calendars; travel & expense management; office/home office support; assisting with planning; on-boarding new associates; knowledge and proactive support of Gartner tools; and other ad-hoc administrative requests as needed. Provide exceptional client service with a positive and professional attitude to both internal and external clients. React promptly and follow-through on all requests (e.g., acknowledging receipt of requests within the same day and setting expectations for delivery of request). Proactively reach out to all aligned research teams you support on a regular basis. Adhere to established policies, processes and guidelines.
