Coordinator, Practice Operations - General Surgery

St. Luke's University Health Network

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Medical assistant experience required. Regular travel required to assigned General Surgery practices. Will be required to cover office staff positions as needed to maintain patient care. The Practice Operations Coordinator works in collaboration with the Practice Operations leader on overseeing the daily operations of the practice ensuring the practice is operating efficiently by delivering quality standard of care and a positive patient experience outcome.

Requirements

Medical assistant experience required.
Regular travel required to assigned General Surgery practices.
Will be required to cover office staff positions as needed to maintain patient care.
High School diploma or equivalent required.
Minimum of two or more years of health care experience required.
Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate with a patient centric mindset

Nice To Haves

Experience in a medical practice operations role preferred.

Responsibilities

Coordinates various operational and administrative tasks (e.g., WQs, cash management, etc.) as well as acts as a liaison between providers, practice employees, and Access Center POD team members, as necessary, to ensure the successful operation of the practice.
Supplements Practice Operations leader to provide onsite oversight of processes, workflow execution, employee collaboration and overall patient experience.
Identifies opportunities for improvement and actively supports continuous improvement activities spanning quality, patient satisfaction, patient access, etc.
In partnership with Practice Operations leader, ensures operational readiness for clinical and clerical operations (e.g., updating employee schedules; maintaining supply inventory, office equipment and furnishings; cleanliness; facilitating daily huddles, updating time management systems, etc.).
Serves as a point of escalation and facilitate resolution for operational, technological, patient, and appropriate personnel issues.
Supports new hire orientation and onboarding, provides ongoing training, coaching and timely performance feedback to employees, as appropriate.
Partners with Practice Operations leader to provide input into employees’ annual performance evaluations.
Supports education of staff and providers regarding operational, technology, procedural and policy changes.
Performs functional job duties of other practice roles within scope of qualifications as assigned.
Other duties as assigned.