Coordinator, Payment Processing Operations

Convera • Santa Ana, CA

23d • Hybrid

About The Position

Role Objective A principal function of this position includes the review and analysis of banking details, ensuring wires processed by Convera are compliant to client requirements. Associate day to day activity is related to the cases where further investigation is needed via email or other off-line used applications to understand wires’ status, execute client’s request, or provide confirmation if payment cycle has been successful completed. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs. Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential. Objetivo del Puesto Una función principal de esta posición incluye la revisión y análisis de detalles bancarios, asegurando que las transferencias procesadas por Convera cumplan con los requisitos del cliente. La actividad diaria del asociado está relacionada con los casos que requieren investigación adicional a través de correo electrónico u otras aplicaciones fuera de línea para comprender el estado de las transferencias, ejecutar solicitudes del cliente o confirmar si el ciclo de pago se ha completado exitosamente. Acerca de Convera Convera es la empresa de pagos transfronterizos B2B más grande del mundo fuera del sector bancario. Anteriormente Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones de pago basadas en tecnología para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándolos a obtener más valor en cada transacción. Convera atiende a más de 30,000 clientes que van desde pequeños empresarios hasta tesoreros corporativos, instituciones educativas, instituciones financieras, bufetes de abogados y ONG. Nuestros equipos se preocupan profundamente por el valor que brindamos a nuestros clientes, haciendo de Convera un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización mientras construimos nuestro equipo con personas orientadas al crecimiento y a los resultados, que buscan avanzar rápidamente en un entorno innovador. Como una empresa verdaderamente global con empleados en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y puntos de vista únicos. Queremos trabajar con las mejores personas y asegurarnos de fomentar una cultura de inclusión y pertenencia. Hay muchas oportunidades increíbles en Convera para personas talentosas y creativas que nunca se conforman con lo suficiente y buscan transformar los pagos entre empresas. Aplica ahora si estás listo para liberar tu potencial.

Responsibilities

• Resolving multi-channel payment queries via email, Swift messaging or ECM cases providing immediate answers were possible and referring to banking partners or Client Service when necessary.
• Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLA’s
• Follows recommendations from Treasury and CS Team to limit potential loss to Convera or our customer by setting up wires with the correct Time/Rate critical buybacks/reissues and action with urgency with the right currency requirements.
• Ensure appropriate accounting proof is present prior to actioning any repurchase request.
• Identify and initiate the proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to request for Compliance inquiries.
• Communicate frequently with the correspondent bank network to help resolve payment investigations.
• Monitor intake channels to keep the right level of daily productivity to enable Convera to deliver a good service and ensure the respective processing of wires within the agreed service level agreement.

Benefits

• Market competitive salary.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work and a hybrid schedule with 2 days in office
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days per year).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees