Coordinator- Patient Outreach

Park Nicollet • Minneapolis, MN

12h • Hybrid

About The Position

Park Nicollet is looking to hire a Patient Outreach Coordinator to join our MTM team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
The primary work of the Patient Outreach Coordinator will be to coordinate and execute multiple MTM engagement campaigns for high priority patient populations, including proactive outreach, scheduling appointments, ensuring appointment completion, appropriately tracking outreach and engagement efforts for contract compliance. This position will be the primary point of contact for MTM scheduling across the organization. Scheduling and rescheduling medication management (MTM) appointments occurs by accessing various work queues of patients who are candidates for medication management services. They may also answer and manage incoming calls through scheduling and phone messaging. A high degree of emphasis is placed on establishing trusting relationships with patients and providers, explaining the purpose of MTM, and championing for our MTM program as well as assuring the patient is prepared for the next interaction with the care team. Work also includes scheduling maintenance support for medication management providers on team by building and modifying clinic schedules as needed, using tools and worksheets developed by Scheduling Maintenance

The employee will follow processes and procedures that support standard work to assure all calls and requests are handled in a timely, accurate and professional manner.

The employee will be measured on service levels by supporting the patient requests in a professional and caring manner, number of calls per day, successful patient engagement/scheduling, and dependability.

Requirements

• Minimum of two years general health care or pharmacy experience in a customer service-oriented environment with a demonstrated understanding of healthcare.

Nice To Haves

• Bachelor’s Degree preferred.
• Pharmacy technician, health system, or insurance setting experience preferred.
• Clerical experience helpful.
• Understanding of medical and pharmacy terminology preferred.

Responsibilities

• coordinate and execute multiple MTM engagement campaigns for high priority patient populations, including proactive outreach, scheduling appointments, ensuring appointment completion, appropriately tracking outreach and engagement efforts for contract compliance
• primary point of contact for MTM scheduling across the organization
• Scheduling and rescheduling medication management (MTM) appointments occurs by accessing various work queues of patients who are candidates for medication management services
• answer and manage incoming calls through scheduling and phone messaging
• establishing trusting relationships with patients and providers, explaining the purpose of MTM, and championing for our MTM program as well as assuring the patient is prepared for the next interaction with the care team
• scheduling maintenance support for medication management providers on team by building and modifying clinic schedules as needed, using tools and worksheets developed by Scheduling Maintenance
• follow processes and procedures that support standard work to assure all calls and requests are handled in a timely, accurate and professional manner

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
• Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level