Coordinator Patient Experience- Full Time
About The Position
Represents and supports the Patient Experience strategic plan and vision at St. Joseph's Health. The Coordinator of the Patient Experience embodies St. Joseph's mission, vision, values, strategies and culture. They apply expertise in patient experience best practices and change management methods to improve patient satisfaction. The Coordinator of the Patient Experience is a highly visible member of the team and serves as a primary contact and liaison between Patient Experience leadership and their assigned campus, department, or division. In this role, the Patient Experience Coordinator interprets data, provides feedback and makes recommendations in collaboration with the Patient Experience team. Works with physicians, unit/division leaders and line staff in both clinical and ancillary departments. In addition, the Coordinator of the Patient Experience is a key driver of training and education programs that support organization wide patient experience initiatives to improve scores, outcomes, and quality improvement indicators. Demonstrates the ability to stay informed of system goals, business strategies and quality standards to assist in setting Patient experience standards and goals. St. Joseph's Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization's outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation's "100 Best Places to Work in Health Care".
Requirements
- Work requires the knowledge of theories, principles, and concepts normally acquired through completion of a Bachelor's degree
- Two to three years of previous work related experience
- Requires analytical skills with the ability to exercise sound judgment, attention to detail and problem resolution
- Must possess strong customer service, communication, organizational & interpersonal skills
Nice To Haves
- Master's preferred in Patient Experience, Hospital Administration, or related field
- Proficiency in Press Ganey, RL Solutions, and Excel preferred
- Experience with producing and presenting data reports and conducting trainings in order to support the patient experience strategic plan and vision preferred
Responsibilities
- Represents and supports the Patient Experience strategic plan and vision
- Applies expertise in patient experience best practices and change management methods to improve patient satisfaction
- Serves as a primary contact and liaison between Patient Experience leadership and their assigned campus, department, or division
- Interprets data, provides feedback and makes recommendations in collaboration with the Patient Experience team
- Works with physicians, unit/division leaders and line staff in both clinical and ancillary departments
- Key driver of training and education programs that support organization wide patient experience initiatives to improve scores, outcomes, and quality improvement indicators
- Demonstrates the ability to stay informed of system goals, business strategies and quality standards to assist in setting Patient experience standards and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Number of Employees
5,001-10,000 employees
