Coordinator, Patient Access

NeighborHealth • Boston, MA

2d • $20 - $29

About The Position

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guideline

Requirements

• Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
• Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
• Demonstrate flexibility while being able to multi task and in a fast-paced environment.
• At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.
• High School Diploma or G.E.D. required
• Bilingual skills required (spanish/english)
• Maintain annual CAC certification

Responsibilities

• Acts as a mentor to new and existing registration staff.
• Works with supervisor to orient and train new staff to department policies, procedures and workflow.
• Schedules appointments for all patients as requested by the patient or provider.
• Sets up the recalls for returning patients as instructed by the provider
• Answers the telephone in a polite and courteous manner.
• Identifies the department and introduces self.
• Works closely and professionally with the clinical team to assist patients who walk-in with symptoms.
• Obtains all relevant information to properly forward to the clinical team
• Manages all incoming and outgoing in basket messages
• Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team
• Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
• Utilizes Dental/Optical software according to the department
• Verify insurance in advance and same day.

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED