Coordinator Operations Support I Environmental Services I Evening I Part Time
About The Position
This position is responsible for the effective daily coordination and monitoring of Patient Transportation & Environmental Services / Linen (EVS/LINEN) workflows in a hospital environment through timely and accurate answering of service request telephone calls, timely and accurate dispatching of Transport & EVS/LINEN requests, the efficient assignment of personnel utilizing company applications and all associated records keeping and reporting as directed. In addition, this position will ensure positive patient, client, and team member satisfaction by providing excellent customer service. This position possesses the supervisory authority limited to directing the work and break cycles and daily activities of Patient Transporters, Housekeepers, Lift Team Technicians, Floor Care Technicians, Waste Stream Technicians, Elevator Operators, Equipment Technicians (Bed Man), Specimen Couriers, and other team members of the Transport and EVS/LINEN Departments.
Requirements
- High school diploma or equivalent.
- Excellent interpersonal skills necessary to interact, motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relations skills must be strong, genuine and noticeable.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the facility.
- Basic computer skills utilizing a Windows-based Operating System.
- Ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
- Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.
- Mental ability to provide excellent judgment for problem solving related to response time and performance of associates� coordination of activities related to Patient Transportation Services; enforcement of policies under emergency or stressful situations.
- Communicate clearly, both written and verbally.
- Perform basic computing operations, including but not limited to: Data entry and web navigation.
- Concentrate and pay attention for periods of time up to eight (8) hours.
- Diagnose and solve problems.
- Prioritize and work on many different tasks at the same time.
- Constantly moves about, stoops, bends, reaches in any direction and kneels.
- Frequently lifts 30 lb. Objects from one level to another.
- Push, pull and lift 50 pounds.
- Respond to emergency signals and indicators.
- Walk, climb stairs and ladders.
- Must be able to adapt well to changes.
Nice To Haves
- Prior related experience in transport, dispatch or hospital environment preferred.
Responsibilities
- effective daily coordination and monitoring of Patient Transportation & Environmental Services / Linen (EVS/LINEN) workflows
- timely and accurate answering of service request telephone calls
- timely and accurate dispatching of Transport & EVS/LINEN requests
- efficient assignment of personnel utilizing company applications
- associated records keeping and reporting as directed
- ensure positive patient, client, and team member satisfaction by providing excellent customer service
- directing the work and break cycles and daily activities of Patient Transporters, Housekeepers, Lift Team Technicians, Floor Care Technicians, Waste Stream Technicians, Elevator Operators, Equipment Technicians (Bed Man), Specimen Couriers, and other team members of the Transport and EVS/LINEN Departments
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
