Coordinator Operations-SCM Supply Chain Solutions

Mayo Clinic • Rochester, MN

5d

About The Position

The Procure to Pay Operations Coordinator works collaboratively on multi-disciplinary work groups and projects. Initiates and facilitates activities to establish and enhance financial and operational analyses, supply chain, product management, and other SCM activities and processes. Partners with Mayo departments and the Product Management Committees to review existing supply expenses and to identify supply expense reduction opportunities. Collaborates with staff within Supply Chain Management and customers to implement the identified supply expense reduction opportunities. Provides required support to the Sourcing and Contracting Team including, but not limited to, data collection, input to RFP, vendor analysis, and contract compliance/rebate payment oversight. Conducts research and analysis, benchmarking, and audits to ensure reasonableness and accuracy of information along with identifying and implementing best practices and process improvements for supply chain operations.
The Operations Coordinator – Client Exceptions is responsible for the daily management, review, and resolution of exception shipments generated through the FedEx/Intelligent Audit (IA) workflow. This role supports timely, accurate client billing and ensures that all unmatched, disputed, or audit flagged shipments are processed efficiently to maintain smooth financial operations for Supply Chain Solutions.

Responsibilities

• Manage Daily Exception Reports: Review and process exception items within the unmatched tab of the IA 565V3 report; ensure issues are routed appropriately for client review or internal action.
• Client Communication: Send exception reports to clients and respond to follow up questions, supporting accurate GL rule application and invoice resolution.
• Research & Issue Resolution: Investigate shipment discrepancies (e.g., missing receipt addresses, incorrect delivery info); collaborate with FedEx, IA, and clients to resolve issues efficiently.
• Support Rule Development & Coding: Assist with GL coding validation and updates by identifying trends in exception drivers and communicating needs to the Exceptions Analyst or Technology Team.
• Workflow Accuracy & Timeliness: Ensure exception resolution aligns with weekly audit and invoicing cycles to prevent payment delays and reduce financial risk for SCS and clients.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed